What are the responsibilities and job description for the Retail Lead - 2025 Season position at Explor Crater Lake, LLC?
Crater Lake inspires awe. The lake was formed over 7,700 years ago, when a violent eruption triggered the collapse of a tall peak. The lake is fed by rain and snow, is the deepest lake in the USA and one of the most pristine on Earth. You will gaze in wonder at its blue water and stunning setting atop the Cascade Mountain Range.
If you are looking for a unique place to work and have a passion for providing customer service, this is the spot for you! We offer our associates competitive pay and benefits. Along with programs that support your career growth and development with the company. Join our team at Explor Crater Lake, LLC
If you are looking for a unique place to work and have a passion for providing customer service, this is the spot for you! We offer our associates competitive pay and benefits. Along with programs that support your career growth and development with the company. Join our team at Explor Crater Lake, LLC
Summary of Position:
Work in close collaboration with the Retail Manager to ensure that the retail business at all locations operates in an efficient and seamless manner while following all company policies and procedures to ensure an extraordinary experience for all Park visitors.
Responsibilities:
- Assist with training of retail staff and backup Retail Manager on days off
- Demonstrate knowledge of merchandise, styling and pricing according to the company’s policies
and procedures
- Understand the process, and assist the Retail Manager, with correct NPS markups on all products at all times including deli
- Maintain knowledge of product lines with an emphasis on local and regional facts to assist other staff and customers
- Assist with store set up: display and merchandising, inventory levels
- Respond to guest inquiries and requests in a timely, friendly and efficient manner
- Accurately total, process and collect payments from guests to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards and making change
- Conduct inventory, restock merchandise and ensure adequate merchandise supply levels working in conjunction with the Retail Manager
- Assist with managing all inventory to keep all items in stock during business hours
- Keep retail spaces organized and clean
- Prepare end of shift report, deposit receipts and cash and advise Retail Manager accordingly
- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
- Understand company’s ISO (Quality and Environmental) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas, with a focus on upholding the highest level of quality
- Maintain job related confidentiality
- Actively foster a positive work environment with a focus on teamwork
- Other duties per the Duties checklists and as assigned
Position Requirements:
- Must be able to work independently with little or no supervision
- Excellent customer service and people skills
- Must be able to work a variety of day, night, weekend and holiday shifts
- Gain efficiency with Retail Pro system or comparable POS system (POS and reporting)
- Ability to lift 25 lbs. frequently, and up to 50 lbs. occasionally and handle physical exertion involving bending, twisting, and squatting.
Knowledge and Experience:
Education: High School Diploma or equivalent; College Diploma or equivalent experience
Experience: Two years retail experience preferred
Two years leadershipEducation and Experience:
Education: High school diploma or equivalent Experience: Demonstrated ability to handle general math
Minimum 1 year retail sales experience preferred Minimum 1 year experience with POS systems preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
