What are the responsibilities and job description for the Lodging Supervisor position at Explor Peaks of Otter LLC?
Nestled amongst three mountain peaks in the Blue Ridge Mountains, Peaks of Otter Lodge offers a tranquil spot on Abbott Lake for guests to enjoy breathtaking views. Located in Bedford, Virginia the Lodge provides a variety of ways to experience the scenic beauty and heritage of the southern Appalachian region. Guests can enjoy delicious food and drinks during their stay at the Lodge. We also offer retail services throughout the area.
This is a seasonal position (April - October)
Responsibilities:
- Provide effective supervision for all Lodging staff
- Timely and efficient scheduling of all staff with particular attention to peak operating periods and labor management
- Personally inspect various areas of the facility, on a daily basis, working closely with the Lodging management team that inspects all guest rooms and public areas to ensure adherence to the Company’s cleaning and safety requirements
- Comply with and ensure the compliance with lost and found and key security procedures
- Ensure staff communications between Housekeeping, Laundry and Front Desk are timely and effective for the release of rooms on a daily basis
- Possess appropriate knowledge of the Park and surrounding area, and train staff in same, to be an effective information resource for all guests
- Possess, train and share knowledge with guest services staff of company’s reservations and booking systems to ensure prompt and efficient service to guests at all times
- Respond to all guest requests or complaints in a timely and professional manner
- Effectively communicate with other departments regarding guest room availability, maintenance concerns and other requests related to rooms management
Position Requirements:
- Possess positive and professional communication skills, both written and verbal
- Must be able to work a variety of day, night, weekend, holiday shifts
- Expert Computer Skills- Microsoft Office (Word, Excel, Outlook) and Rooms Management related systems
- Majority of shift will be spent on feet (up to 8 hours per day) in a fast paced environment, in close proximity to other people
- Ability to lift up to 25 lbs. frequently and up to 50 lbs. occasionally with frequent bending, twisting and squatting required.
Education and Experience:
- Education: High School Diploma or equivalent required
- Experience: 2 (two) years front desk/room registration/hospitality experience preferred 2 (two) years supervisory or management experience preferred. National Park and/or Resort experience preferred
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.
