Director, Inside Sales

Description

Company Overview:

Expo Home Improvement is a premier home remodeling company specializing in high-quality bathrooms, kitchens, and window remodels for residential customers across Texas. With over 15 years of experience, we are proud to be recognized as one of the top-rated home improvement companies in Texas and a nationally acclaimed top workplace. Our success is rooted in a culture of innovation, excellence, and collaboration that inspires our team to deliver exceptional results for homeowners while fostering personal and professional growth.

Position Overview: We are seeking a highly driven and goal-oriented Director of Inside Sales to lead our dynamic contact center team. This individual will oversee the entire inside sales operation, ensuring high performance and fostering a winning culture.This is not your typical desk job. As Director, you will spend the majority of your time on the sales floor, driving results, coaching, and empowering your team. In the first six months, you will be 150% hands-on, focused on building and training a high-performing sales team. If you are passionate about winning, enjoy leading from the front, and are willing to do what it takes to get the job done, this role is for you.

Key Responsibilities

• Team Leadership: Oversee all inside sales operations, ensuring alignment with company goals and fostering a high-energy, results-driven environment.
• Coaching & Development: Lead from the sales floor, providing real-time coaching, mentoring, and support to sales agents.
• Training: Develop and implement comprehensive training programs to equip new and existing sales reps with the skills and tools to succeed.
• Performance Management: Work closely with the team to meet and exceed sales targets, ensuring accountability for individual and team performance.
• Collaboration: Engage in daily and weekly discussions with senior leadership to review successes, identify areas for improvement, and drive strategic initiatives.
• Hands-On Leadership: Immerse yourself in all aspects of the inside sales operation during the first six months, with a focus on team-building and performance optimization.
  
  

Requirements

Qualifications

• Strong analytical skills and experience in data analysis, reporting, and performance measurement.
• Proficiency with tools such as Excel, Power BI, or similar data visualization and reporting platforms.
• Experience in process optimization, operations management, or production environments.
• Familiarity with project management software and methodologies.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Knowledge of the home improvement or remodeling industry is a plus.
• Ability to manage multiple projects and priorities in a fast-paced environment.
  
  

Compensation And Benefits

• Competitive salary based on experience and qualifications.
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) with company match, and paid time off.
• Opportunities for professional growth and career development.
  
  

Why Join Expo Home Improvement?

At Expo Home Improvement, we believe that great companies are built by great people. Join a team where your expertise and passion will contribute to transforming homes and improving lives. If you’re ready to make a meaningful impact in a fast-paced, collaborative environment, we invite you to apply today.