Inside Sales Supervisor

Description

Company Overview:

Expo Home Improvement, a top-rated Texas-based home remodeling company, specializes in high-quality bathroom, kitchen, and window remodels for residential customers. With over 15 years of experience, we are recognized for exceptional craftsmanship, outstanding customer service, and a commitment to enhancing the lives of homeowners. Recognized as a Top Place to work in the nation, our people-first approach fosters a supportive culture that drives excellence and growth. Beyond transforming homes, we are dedicated to building lasting relationships and making a positive impact in the communities we serve.

Job Description

Are you a driven leader with a passion for sales and team performance? As an Inside Sales Supervisor at Expo Home Improvement, you’ll be the backbone of our high-performing call center team. You’ll lead, mentor, and inspire a team of 8-10 inside sales agents, guiding them to achieve goals, improve skills, and deliver exceptional results. This isn’t just about managing – it’s about creating a culture of success where every team member excels.

With rigorous training, ongoing development, and a relentless focus on performance, this role is perfect for someone who thrives in a fast-paced, results-driven environment. If you’re ready to take your leadership career to the next level, we want to hear from you!

What You’ll Do

• Team Supervision & Leadership: Lead a team of 8-10 agents, setting high standards and driving performance. You'll be their coach, motivator, and mentor, ensuring they hit their targets and constantly improve.
• Training & Development: Create and deliver dynamic training programs that empower agents to succeed. You’ll provide continuous learning opportunities, whether it’s refining sales techniques or introducing new processes.
• Performance Management: Track agent performance against key metrics, provide regular feedback, and implement action plans to ensure goals are consistently met. You’ll tackle underperformance head-on with corrective actions and targeted coaching.
• Culture & Values: Lead by example, ensuring your team embodies Expo Home’s core values. You’ll foster a positive, results-driven culture that aligns with our mission and delivers high-quality customer service.
• Problem-Solving & Conflict Resolution: Resolve internal team challenges quickly and effectively, maintaining a harmonious and productive work environment. You’ll also collaborate with management to address performance issues and keep operations running smoothly.
• Communication with Management: Maintain open, transparent communication with sales and management teams, provide regular updates on team performance and working collaboratively to improve operations.
  
  

Requirements

What We’re Looking For:

• Proven Leadership: Experience managing and leading an inside sales or call center team (8-10 agents preferred). You know how to motivate, coach, and drive results.
• Exceptional Communication Skills: You’re an effective communicator who can lead with confidence, provide constructive feedback, and foster a positive team dynamic.
• Sales Process Expert: You have the ability to create, refine, and implement effective sales processes and best practices that drive results.
• Problem-Solver: You can tackle challenges head-on, whether it’s managing performance issues or resolving internal conflicts.
• Organized & Efficient: You can manage multiple priorities, delegate tasks, and keep daily operations running smoothly.
• Tech-Savvy: Proficiency in CRM software and call center management tools is a must.
• Customer-Centric: You have a focus on delivering exceptional service and ensuring every customer interaction meets Expo Home’s high standards.
  
  

What We Offer

• High-Performance Culture: We’re all about results here. You’ll have the tools and support to build a successful, motivated team that hits targets and exceeds expectations.
• Ongoing Training & Development: You won’t just lead – you’ll grow. With our rigorous training program, you’ll have every opportunity to continue developing your leadership skills.
• In-Office Role: This is a full-time, in-office position where you’ll work closely with your team in a collaborative environment.
• Career Growth: We offer clear paths to advancement within the company for top performers who are ready to take on new challenges.
  
  

Working Conditions

• Full-Time, Office-Based Position
• Meet Team Performance Metrics & Daily Goals
• Adherence to Company’s Operational Policies
  
  

If you’re ready to lead a high-performing sales team and make an immediate impact, apply now! At Expo Home, your leadership will directly drive our success, and we’re looking for someone who’s ready to rise to the challenge.