What are the responsibilities and job description for the FRONT DESK AGENT position at Expotel Hospitality?
Job Description
Job Description
About the Role :
We are seeking a highly motivated and professional Front Desk Agent to join our team in the Accommodation and Food Services industry. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests and ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests and will be responsible for handling all inquiries, requests, and concerns in a timely and efficient manner. Your main goal will be to create a positive and welcoming atmosphere for our guests, ensuring their satisfaction and loyalty to our brand.
Minimum Qualifications :
- High school diploma or equivalent
- Excellent communication and customer service skills
- Proficient in Microsoft Office and basic computer skills
- Ability to work flexible hours, including weekends and holidays
- Ability to stand for extended periods of time
Preferred Qualifications :
Responsibilities :
Skills :
As a Front Desk Agent, you will utilize your excellent communication and customer service skills on a daily basis. You will also need to be proficient in Microsoft Office and basic computer skills to handle reservations, check-ins, and other front desk duties. Additionally, you will need to be able to handle cash and credit card transactions accurately and efficiently. Your ability to prioritize tasks and handle multiple responsibilities will be crucial in ensuring a smooth and enjoyable experience for our guests. Finally, your positive attitude and strong work ethic will contribute to creating a welcoming and friendly atmosphere for our guests.
