What are the responsibilities and job description for the Healthcare Front Desk Supervisor position at Express Care of Belleview?
Job Summary
We are seeking a dedicated and experienced Front Desk Supervisor to oversee the daily operations of our front desk team in a dynamic healthcare environment. The ideal candidate will possess strong customer service skills, a background in healthcare management, and the ability to lead a team effectively. This role is essential in ensuring that our patients receive exceptional service from check-in to check-out while maintaining the smooth operation of front desk functions.
Responsibilities
- Manage daily front desk operations, including patient check-in/check-out procedures
- Supervise and train front desk staff to deliver outstanding customer service.
- Handle patient inquiries, complaints, and special requests with professionalism and efficiency.
- Conduct night audits and ensure accurate financial reporting at the end of each day.
- Maintain knowledge of hotel services, local attractions, and events to provide patients with information as needed.
- Implement policies and procedures to enhance patient satisfaction and operational efficiency.
- Collaborate with other departments to ensure seamless service delivery.
- Monitor phone calls and manage communication effectively within the team
Requirements
- Proven experience in a front desk role within the healthcare industry.
- Excellent customer service skills with a focus on patient satisfaction.
- Multilingual abilities are a plus, but not required
- Proficiency in using phone systems and healthcare software.
- Strong organizational skills with attention to detail.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Manager where you can make a significant impact on our patient experience while leading a dedicated team in a vibrant healthcare setting.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
