What are the responsibilities and job description for the Customer Service Representative/Parts Representative position at Express Employment International?
Holland, OH
$17 per hour
Monday-Friday 8A-430P
Responsibilities
$17 per hour
Monday-Friday 8A-430P
Responsibilities
- Handle incoming phone calls for retail parts sales.
- Assist callers by determining which part is needed.
- Assist customers by receiving & filling emailed parts orders.
- Research database for the correct part or parts numbers & inventory available.
- Accurately document & record parts calls and events into our customer relationship management system.
- Follow communication procedures, guidelines, and policies.
- Order Entry: Placement of orders.
- Computer experience with Microsoft products such as Excel & Word & order entry systems such as Macola.
- Excellent communication, listening, and problem-solving skills.
- Positive attitude and attention to detail.
- Proven customer support experience or experience as a client representative.
- Ability to multi-task, prioritize, and manage time effectively.
- Able to work individually or as a team.
- Self motivated.
- Ability to lift up to 30 lbs.
- Some mechanical knowledge
Salary : $17
