What are the responsibilities and job description for the Phone Support Specialist/Customer Service position at Express Employment International?
About The Role
Express Employment has an excellent opportunity for a customer service-driven professional to join a local office! We’re looking for an individual with a friendly and energetic phone presence, strong work ethic, and a commitment to providing top-tier customer support.
Responsibilities
Express Employment has an excellent opportunity for a customer service-driven professional to join a local office! We’re looking for an individual with a friendly and energetic phone presence, strong work ethic, and a commitment to providing top-tier customer support.
Responsibilities
- Answer and manage inbound calls with professionalism and efficiency.
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service processes.
- Utilize computer systems to input and retrieve customer information.
- Excellent phone etiquette and communication skills.
- Strong problem-solving abilities and keen attention to detail.
- Proven track record of delivering high-quality customer service.
- Computer proficiency and ability to multitask.
- Prior sales experience preferred but not required.
- Integrity, dedication, and a team-player mindset.
- Competitive pay ($19-$20/hr).
- Great work-life balance with Monday-Friday hours.
- Opportunity to grow within a service-oriented company.
Salary : $19 - $20
