Technical Service Representative

Hospital Technical Service Representative

Location: Enid, OK

Pay Rate: $20-22/hour, BOE

Type of Position: Direct Hire

Schedule: Mon-Friday 8:00am-5:00pm

The nation's leading provider of managed print services vendor within Healthcare is seeking a dynamic Healthcare Technical Service Representative with break - fix experience to join our team! The ideal candidate will specialize in printer, desktop, and hand MFP repair and know how to foster client relationships. You will play a crucial role in providing on-site support and maintenance in a medical center. If you are passionate about technology, possess strong problem-solving skills, and enjoy delivering exceptional customer service, we would love to speak with you!
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Responsibilities include, but are not limited to:

· Responding to service requests to diagnose, troubleshoot and repair software, networking, and hardware issues for printers independently

· Strong people skills; able to build and maintain professional, trusting relationships with client, Resident Team, and vendors; able to quickly and effectively learn the culture and uniqueness of the client environment and adapt to various personality types and reporting levels.

Preventative maintenance and calibration on a variety of printer, desktop, and hand MFP repair

· Troubleshoot and resolve technical problems related to printers and medical carts (i.e., paper jams, connectivity issues, and print quality concerns)

• Maintain a professional, polished, courteous and outgoing attitude and appearance.
• Create and execute a proactive Preventative Maintenance (PM) schedule; conduct PM on devices as required by repeat issues or problematic devices.
• Create and execute a toner sweep schedule

· Keeping accurate records of helpdesk tickets and service calls, including details of repairs, parts, and time spent on each service call

Ability to troubleshoot and think independently.

-Strong people skills; able to build and maintain professional, trusting relationships with client, Resident Team, and vendors; able to quickly and effectively learn the culture and uniqueness of the client environment and adapt to various personality types and reporting levels.

-Go above and beyond for the client. Provide exceptional follow up through personal phone calls and visits. Remain visible to the client, providing constant communication, and demonstrate a helpful, service focused attitude.

-Create and execute a toner sweep schedule and onsite inventory; perform weekly sweeps in and not limited to all 24-hour departments and offsite locations.

· Collaborate with the support team and escalate complex issues when necessary to ensure prompt resolution

· Staying up to date on the latest printer models, technologies, and industry trends

Qualifications:

Required:

• Must be able to problem solve, conduct written and verbal communications, read and comprehend technical information.
• High technical aptitude to master the functions and operations of multiple manufacturers’ print, copy, scan, and fax devices; as well as, being diplomatic, superb listener, and a hands-on problem-solver.
• Able to prioritize tasks in a fast-paced hospital

· High school diploma, GED or equivalent

· Proven experience as a Field Service Technician or similar role

· Strong knowledge of medical devices, printer hardware, including printheads, paper feed systems, and maintenance kits

· Familiarity with major printer brands such as HP, Canon, Epson, and Xerox, and ability to troubleshoot various models.

Preferred:

-3 years of experience in a professional business or service company, preferred

-Electronics or Computer Associates Degree

- Prior experience in maintaining and repair of office equipment preferred (Canon, HP, Lexmark, Okidata, Ricoh, Sharp, and Xerox experience is a plus)

-Healthcare Industry experience is a plus, but not required

- Experience in Managed Print Services or customer service

· Attention to detail and commitment to delivering high-quality workmanship

· Ability to travel up to 60% of the time in assigned territory

Must be able to lift, push, pull, and carry up to 50 pounds

*Various immunizations and/or medical testing may be required at the company's expense as a condition of employment for any positions that work on-site regularly in a hospital or medical setting

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $20 - $22