Customer Service Representative

Principal Duties and Responsibilities

1. Entering quotes and Sales orders in SAP Business One per customer requirements.

2. Answering incoming phone calls, working in Customer service related email inboxes.

3. Making outgoing Business Development or Order follow up calls.

4. Greeting visitors.

5. Process Return Authorizations, creation of new Item Masters, creating of new Business Partners, assigned miscellaneous reporting.

6. Communicate with outside vendors.

7. Participate in bi-weekly Sales Meetings.

8. Attend Trade shows as needed for business needs.

Knowledge, Skills and Abilities Required

1. Minimum of 3 years’ experience in a Customer Service related position.

2. Experience with incoming and outgoing phone calls.

3. Proven work history in making outgoing (Sales-Cold) calls.

4. Advanced knowledge and Comfort level with various computer software systems, including Microsoft Office suite, SAP Business One and CRM systems.

5. Ability to meet deadlines and have exceptional time management skills.

6. Must have exceptional attention to detail.

7. Must be a team player – working well with others.

8. Must be a self-starter, high achiever, driven to succeed.

9. Ability to work effectively in a fast-paced, high-intensity work environment.

10. Ability to work Monday thru Friday from 8am – 5pm (1 Hour Lunch) with no exceptions.

11. Ability to read and write procedural instructions and comprehend direction in order to create and follow process.

12. Ability to read and write English. Foreign language is a plus but not required.

13. Ability to work well under limited supervision.

14. Interpersonal skills necessary to communicate effectively with others within and outside of the company via conversation, email, etc.

15. Must be flexible and willing to perform other tasks as assigned.

16. Must be able to handle and maintain a high level of confidentiality.

17. Ability to learn technical aspects of products and promote user benefits.

18. Marketing knowledge and social media posts a plus.

Working Conditions

1. Working in a clean well lit, climate controlled office for 8 hours a day.

2. Working on a desk top computer for extend amounts of time up to 8 hours a day.

3. Talking on a telephone for extended periods of time.

4. Reading GenSwiss and vendor supplied catalogs for extended periods of time.

5. Work somewhat close to other people, such as when sharing office space and such as being on the telephone with customers regularly.

6. There is a warehouse and manufacturing area that require specific PPE prior to entering. No access granted to these areas unless proper posted safety procedures are followed.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

Summary

As a Customer Service Representative, you will be essential in delivering outstanding support and fostering positive relationships with clients. Reporting to the Customer Service Manager, your core skills in English communication, customer support, and data entry will enable you to effectively address inquiries and resolve issues. Your premium skills in multilingual communication and collaboration with sales teams will enhance customer interactions. Additionally, your proficiency in Microsoft Office and relevant experience in call centers will contribute to efficient service delivery, ensuring customer satisfaction and loyalty in a fast-paced environment.

Job Type: Full-time

Pay: $21.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• Day shift

Experience:

• Customer service: 3 years (Required)
• Inside sales: 1 year (Required)
• Microsoft Office: 1 year (Required)

Ability to Commute:

• Westfield, MA 01086 (Required)

Work Location: In person

Salary : $21 - $28