What are the responsibilities and job description for the Dispatcher - Service Coordination position at Express Employment Professionals Tysons, VA?
The Dispatcher plays a vital role in the success of our HVAC service operations. We are looking for a highly organized and detail-oriented individual to join our team.
Responsibilities:
- Schedule and dispatch HVAC technicians to service calls, installations, and maintenance appointments.
- Communicate effectively with customers regarding appointment times, technician status, and service updates.
- Prioritize emergency calls and adjust schedules as needed to meet customer demands.
Requirements:
- Previous experience as a dispatcher, preferably in the HVAC, plumbing, or service industry.
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- Ability to handle high-pressure situations and prioritize tasks effectively.
- Proficiency in dispatch software, scheduling tools, and Microsoft Office Suite.
