What are the responsibilities and job description for the Customer Service Manager position at Express Employment?
Job Description
Job Description
Top Job
Located in Evansville, IN
Salary : $40-50k / yr DOE
Customer Service Manager
Job Summary :
We are seeking a dedicated and experienced Customer Service Manager to lead our customer service team. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to manage and support a team to deliver exceptional service.
Key Responsibilities :
- Lead and supervise the customer service team to ensure efficient and high-quality service delivery.
- Develop and implement customer service policies and procedures to enhance the customer experience.
- Handle escalated customer inquiries and complaints in a professional and timely manner.
- Train and mentor customer service representatives to improve their skills and performance.
- Monitor customer service metrics and implement improvements as needed.
- Collaborate with other departments to streamline processes and improve overall customer satisfaction.
- Maintain accurate records of customer interactions, feedback, and resolutions.
Qualifications & Requirements :
Preferred Qualifications :
3251OS
Express Office : Evansville
1100 Lincoln Avenue
Evansville, IN 47714
Salary : $40,000 - $50,000
