What are the responsibilities and job description for the Hotel Front Desk position at Express Employment?

Top Job

Located in Phoenix, AZ

Salary : $17.00 / HR

We are seeking a friendly, customer service-oriented individual to join our front desk team. The ideal candidate will have prior experience using the Opera / ONQ property management system and providing excellent guest service.

Responsibilities :

Greet and welcome guests in a polite and professional manner
Check guests in / out using the ONQ / Opera system
Answer guest inquiries and provide information about hotel amenities, services, and local area
Process payments, post charges, and handle cash / credit card transactions
Manage guest requests and relay information to appropriate departments
Update room status and availability in the ONQ system
Respond to guest complaints and issues in a calm and resolving manner

Requirements :

Minimum 1 yr experience in a hotel front desk role using ONQ / Opera

Strong computer skills and ability to learn new systems quickly

Excellent customer service and communication abilities

Professional appearance and demeanor

Flexibility to work varying shifts between 7am-3 : 30pm or 3pm-11pm

Availability to work weekends and holidays as scheduled

High school diploma required, some college preferred

Bilingual in English / Spanish a plus

3069SE

Express Office : Phoenix (Southeast)

4501 East Thomas Road

Phoenix, AZ 85018

Salary : $17

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What are the responsibilities and job description for the Hotel Front Desk position at Express Employment?

What is the career path for a Hotel Front Desk?

Job openings at Express Employment

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