What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Hampton Inn & Suites?
Join our team, a 2025 USA Today Top Workplace Winner!
Now hiring a Hotel Front Desk Supervisor at the Hampton Inn & Suites Phoenix Downtown
Why You’ll Love Working with Us
The Hampton Inn & Suites Phoenix Downtown is managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated.
The Hampton Inn & Suites Phoenix Downtown is managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated.
Achievements for NCG Hospitality and our portfolio of properties include:
- USA Today Top Workplace Winner 2025
- WI State Journal Top Workplace 2025
- Madison Magazine Best Places to Work 2025
- AZ Central Top Workplace 2024
- Cultural Excellence Award 2024
**$500 SIGN-ON BONUS**
** Starting wage for this position is $19.00 per hour but final wage will be based on experience**
** Starting wage for this position is $19.00 per hour but final wage will be based on experience**
- 1 year of Supervisor experience
- Hilton experience is a plus
- Available and flexible to work Monday to Friday, Weekends, and Holidays
- Flexible to work morning and evening shifts, 7 am to 3 pm and 3 pm to 11 pm
Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives, and more.
Professional Development:
Professional Development:
- Dedicated training and development with opportunities for growth
- Educational and professional certification assistance
Team Member Travel Perks:
Team Member Travel Perks:
- Worldwide hotel stays starting at forty-nine dollars per night
- Rate based on availability and property brand
- Free night stays at NCG Hospitality hotels
Core Benefits:
- Paid Sick Time
- Paid time off and anniversary day off with pay
- Paid volunteer hours → Earn money for community service!
- Flexible schedules
Health and Wellness:
- Health, Dental and Vision plans
- Virtual telehealth services
- Team Member Assistance Program with mental health resources
- TeleDoc confidential counseling
- Health and fitness monthly reimbursement program
Financial:
- 401(k) retirement plan
- 100% match on the first 3% and 50% match on the next 2% of team member contributions
- Same day pay
- Catch Of The Day Program → Earn money for helping other team members and guests!
- Everyone Sells → Earn money for bringing in business to our properties!
- Referral program for team members
How do I make an impact on my team?
Our friendly Hotel Front Desk Supervisor establishes a positive work environment, provides attentive and courteous service, all while creating a memorable and personalized experience for our guests and team members.
- Supervise a dedicated front desk team
- Greet and interact with guests in a warm, friendly and professional manner
- Provide highest level of service by anticipating, listening attentively and responding promptly to guests’ needs
- Enforce policies and procedures established by the company and the property brand
- Use the computer system on a daily basis to make reservations, check-in and checkout guests
- Perform office tasks such as answering the phones, scanning, copying, typing and printing
- Ensure safety and security of the property, staff and guests
What does success look like in this role?
- Motivated to maintain excellent customer service reputation
- 1 year of Supervisor experience
- Hilton experience is a plus
- Available and flexible to work Monday to Friday, Weekends, and Holidays
- Flexible to work morning and evening shifts, 7 am to 3 pm and 3 pm to 11 pm
- Strong oral and written communication and interpersonal skills
- Strong attention to detail, organization and follow-up abilities
- Ability to work effectively and efficiently in a fast-paced setting
- Reliability and honesty
- Desire to contribute to a supportive and effective team
- Ability to be patient and creatively problem solve
Who is NCG Hospitality®?
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.
NCG Hospitality is an Equal Opportunity Employer.
Salary : $19
