Director of Business Management (Program Management/Customer Service)

Built on over 20 years of experience, ExpressPoint provides high quality multi-vendor depot repair and supply chain services at the lowest total cost. Serving large OEMs, field service providers, and 3PLs that support distributed IT and data center customers, we deliver 1.6 million global shipments annually at a 98% fill rate from ISO 9001:2015 certified facilities in the United States and Mexico. Our customers experience improved asset utilization and field force effectiveness, lower total cost and complete satisfaction. We also provide a fun, yet professional working environment.  ExpressPoint has a full-time opportunity for a Director of Business Management in our East El Paso facility. This role will support the company objectives and financial goals for ExpressPoint by providing leadership for all customer service programs and ensures results achieve company objectives including financial, delivery, quality, and new business development. Owns and manages customer relationships and is the primary interface between customers and company.  Provides strategic leadership in formation of company direction and plans.. Actively participate in the formulation of ExpressPoint’s future direction endorsing tactical initiatives to achieve each strategic objective. ExpressPoint Expectations:  Orchestrate – Delegate – Supervise Hold all accountable for results Establish collaborative, productive, professional environment focused on results Strive for innovation in all activities Job Responsibilities: Develops and maintains strategic customer relationships Provides primary interface between customer and all company functions Develops service delivery solutions meeting customer requirements aligned with company standards Leads service solution development teams comprised of engineering, procurement, operations, quality and finance team members Establishes key metrics and deploys data driven actions including customer program and part level profitability, quality, fulfillment, inventory, forecast accuracy, and customer satisfaction Develop and implement measures to assess and manage risks, ensuring that appropriate mitigation strategies are in place Stays current with industry trends, market conditions, and regulatory changes that may impact business and operations Identifies team resource requirements, staffs and leads teams Ensure timely, tactful, and respectful communication with all internal and external customers  Enforces all policies and procedures Performs other duties and special projects as assigned Requirements: Education: A bachelor’s degree in preferable in engineering, business, materials management, or related field Experience: Minimum 10 years of operations experience, with a minimum of 5 years in a senior management position Critical thinker who constructively challenges conventional constraints and delivers results. At ExpressPoint, we offer a great benefits package. Our health, dental, vision and life insurance coverage begin on your first day of employment! We also offer paid vacations, holidays, 401K, short term and long term disability, and tuition reimbursement.