What are the responsibilities and job description for the Front Desk Agent - Weekdays/Weekends position at EXTENDED STAY AMERICA- Madison,AL?
Job Summary
We are seeking a enthusiastic, energetic, dedicated and personable Front Desk Agent to join our team at Extended Stay America. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.
- Handle reservations and inquiries via phone systems, email, and in-person interactions.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Address guest concerns and complaints promptly, ensuring satisfaction throughout their stay.
- Maintain front desk operations, including managing cash transactions and maintaining accurate records.
- Collaborate with housekeeping and maintenance teams to ensure all guest needs are met.
- Uphold hotel policies and procedures while promoting a positive environment for both guests and staff.
Skills
- Strong background in guest services within the hotel or hospitality industry.
- Proficiency in phone systems with excellent phone etiquette for effective communication.
- Exceptional customer service skills with a focus on guest relations and satisfaction.
- Experience at the front desk or in hospitality management is highly desirable.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Strong organizational skills with attention to detail to manage multiple tasks efficiently.
- Ability to work well under pressure in a fast-paced environment while maintaining professionalism.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: $13.00 - $13.50 per hour
Expected hours: 24 – 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Rotating weekends
Education:
- High school or equivalent (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Ability to Commute:
- Madison, AL 35758 (Required)
Work Location: In person
Salary : $13 - $14
