What are the responsibilities and job description for the Front Desk Agent position at Sleep Inn & Suites?
Job Overview
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional guest services at our property. This position requires strong communication skills, attention to detail, and a passion for providing outstanding hospitality. The ideal candidate will be multilingual and possess experience in hotel guest relations.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain accurate records of guest information and reservations.
- Assist with night audit duties as required, ensuring all transactions are processed accurately.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Collaborate with other hotel departments to enhance the overall guest experience.
- Uphold high standards of phone etiquette when responding to calls and inquiries.
Requirements
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Strong phone etiquette skills to communicate effectively with guests.
- Multilingual abilities are a plus, enhancing communication with diverse clientele.
- Knowledge of hotel management systems is advantageous.
- Excellent interpersonal skills with a focus on guest relations.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A positive attitude and willingness to learn in a fast-paced environment.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $14.00 per hour
Expected hours: 38 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Huntsville, AL 35816 (Required)
Ability to Relocate:
- Huntsville, AL 35816: Relocate before starting work (Required)
Work Location: In person
Salary : $14
