What are the responsibilities and job description for the Front Desk Agent position at Quality Inn, Scottsboro?
Guest Check-In/Check-Out:
- Greet guests warmly upon arrival.
- Register guests and assign rooms according to preferences.
- Process check-out procedures efficiently and handle billing.
- Reservations:
- Assist with making reservations via phone, email, or in-person requests.
- Guest Services:
- Answer questions regarding hotel amenities, policies, or local attractions.
- Address guest complaints or issues in a professional manner.
- Provide concierge services (recommendations for dining, entertainment, etc.).
- Communication:
- Communicate effectively with other departments (housekeeping, maintenance) to ensure guest satisfaction.
- Financial Transactions:
- Handle cash, credit, and debit transactions securely.
- Ensure accurate billing and payment processing.
- Administrative Tasks:
- Maintain and organize guest records and hotel documents.
- Prepare reports on occupancy, reservations, and guest feedback.
- Security & Safety:
- Ensure the safety and security of guests and hotel property. Skills & Qualifications:
- Customer Service: Strong interpersonal skills to communicate with diverse guests.
- Organization: Ability to multitask, manage time effectively, and handle high-pressure situations.
- Technology: Familiarity with hotel management software and reservation systems.
- Attention to Detail: Accuracy in handling bookings, billing, and guest requests.
- Problem-Solving: Ability to resolve conflicts and address complaints effectively.
Work Environment:
- The front desk is typically the first point of contact for guests, so the role requires excellent communication and a friendly demeanor.
- This job may involve working varied shifts, including evenings, nights, weekends, and holidays.
Job Type: Part-time
Pay: $10.00 per hour
Expected hours: 8 – 32 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
Salary : $10
