What are the responsibilities and job description for the Extended Stay America Carlsbad Hiring Team Lead (Front Desk Supervisor) position at Extended Stay America?
```Overview:
We are seeking a highly motivated and experienced Front Desk Team Lead to join our team. As the Front Desk Team Lead, you will be responsible for overseeing all front desk operations and ensuring exceptional guest experiences. If you have a passion for hospitality, excellent customer service skills, and strong leadership abilities, we want to hear from you!
Duties:
- Manage and supervise front desk staff, including hiring, training, scheduling, and performance evaluations
- Ensure smooth check-in and check-out processes for guests
- Handle guest inquiries, concerns, and complaints in a professional and timely manner
- Maintain accurate records of room availability and guest accounts
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
- Implement and enforce hotel policies and procedures
- Conduct regular audits of front desk operations to identify areas for improvement
- Stay updated on industry trends and best practices in hospitality management
Qualifications:
- Previous experience in hospitality management or related field
- Strong knowledge of front desk operations, hotel management systems, and phone systems
- Excellent customer service skills with the ability to handle difficult situations calmly and effectively
- Multilingual skills are a plus
- Strong leadership abilities with the ability to motivate and inspire a team
- Attention to detail and excellent organizational skills
- Ability to work flexible hours, including nights and weekends
Benefits:
- Competitive salary based on experience
- Health insurance benefits package
- Paid time off
- Opportunities for career advancement within our growing organization
If you are passionate about providing exceptional guest experiences and have the qualifications we are looking for, we encourage you to apply for the position of Front Desk Team Lead. Join our team today!```
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- Free parking
- Life insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
Work Location: In person
Salary : $19 - $21
