What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at EXTENDED STAY AMERICA?
Job Overview
We are seeking a dedicated and professional Front Desk Clerk/Night Auditor to join our team. This role is crucial in providing exceptional customer service and ensuring a smooth operation during night shifts. The ideal candidate will be the first point of contact for guests, managing front desk operations while also performing auditing duties to maintain the integrity of hotel operations.
Duties
- Greet guests warmly and assist with check-in and check-out procedures.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Manage phone systems to respond to calls promptly and professionally, ensuring excellent phone etiquette.
- Maintain accurate records of guest accounts, including billing and payment processing.
- Conduct nightly audits of hotel transactions to ensure accuracy in financial reporting.
- Address guest complaints or concerns effectively, demonstrating strong guest relations skills.
- Collaborate with other hotel departments to enhance the overall guest experience.
- Uphold high standards of hospitality management by maintaining a clean and organized front desk area.
Qualifications
- Previous experience in a front desk or customer service role within the hotel industry is preferred.
- Strong communication skills with an emphasis on phone etiquette and guest relations.
- Knowledge of hotel management systems is a plus; familiarity with auditing processes is beneficial.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- A proactive approach to problem-solving and the ability to work independently during night shifts.
- Excellent organizational skills with attention to detail in managing guest accounts and transactions.
Join our team as a Front Desk Clerk/Night Auditor, where your commitment to hospitality will create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Madison Heights, MI 48071 (Required)
Ability to Relocate:
- Madison Heights, MI 48071: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
