What are the responsibilities and job description for the Night Time Concierge Associate position at Extended Stay America?
Job Responsibilities:
Essential Functions
The Night Service Rep Part Time at Extended Stay America is responsible for providing exceptional guest service during overnight hours, handling guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins. This role requires strong communication skills, both written and verbal, and the ability to respond to business needs promptly and professionally.
You will work closely with our team to ensure seamless operations and provide exceptional service to our guests. To succeed in this position, you should possess excellent problem-solving skills, attention to detail, and the ability to work effectively under pressure.
- Main Job Tasks
- Provide exceptional guest service during overnight hours, attending to their needs promptly and professionally.
- Handle guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins.
- Maintain accurate records and logs of guest interactions and issues.
- Collaborate with colleagues to ensure seamless operations and exceptional guest service.
