What are the responsibilities and job description for the Front Desk/Night Auditor position at Extended Stay Hotels?
Job Summary
We are seeking a dedicated and customer-focused Front Desk Clerk/Night Auditor to join our team. This role is essential in providing exceptional guest services and ensuring a smooth operation during the night shift. The ideal candidate will possess strong communication skills, attention to detail, and a passion for hospitality. You will be responsible for managing front desk operations, assisting guests with their needs, and performing night audit tasks to ensure accurate financial reporting.
Responsibilities
- Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.
- Manage reservations, cancellations, and modifications while maintaining accurate records.
- Handle guest inquiries and complaints promptly, ensuring a high level of guest satisfaction.
- Perform night audit duties, including balancing accounts and preparing financial reports for management.
- Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively.
- Operate phone systems efficiently, demonstrating excellent phone etiquette in all communications.
- Ensure the front desk area is clean, organized, and welcoming at all times.
- Collaborate with other hotel departments to enhance guest experiences and resolve issues as they arise.
Skills
- Proficient in hotel management software and phone systems.
- Bilingual skills are a plus to cater to a diverse clientele.
- Previous experience in guest services or hospitality management is preferred, especially in a resort or hotel setting.
- Strong understanding of guest relations principles and practices.
- Excellent communication skills with a focus on phone etiquette.
- Ability to work independently during night shifts while maintaining attention to detail in all tasks.
- A friendly demeanor with a commitment to providing outstanding service to every guest.
Join our team as a Front Desk Clerk/Night Auditor where you can make a difference in our guests' experiences while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Schaumburg, IL 60173 (Required)
Ability to Relocate:
- Schaumburg, IL 60173: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17
