Hotel General Manager

Job Overview
We are seeking an experienced and dynamic Hotel General Manager to lead our team and oversee all aspects of hotel operations. The ideal candidate will have a strong background in hospitality management, exceptional leadership skills, and a passion for delivering outstanding customer service. This role requires a proactive approach to managing guest services, staff performance, and hotel profitability while ensuring a welcoming environment for all guests.

Responsibilities

• Oversee daily operations of the hotel, ensuring all departments function smoothly and efficiently.
• Lead and manage the front desk team, providing guidance on guest services and resolving any issues that arise.
• Monitor hotel performance metrics, including occupancy rates, revenue management, and guest feedback.
• Foster a positive work environment by mentoring staff and facilitating training programs.
• Ensure compliance with health and safety regulations as well as company policies.
• Recruit, train, mentor, and supervise staff
• Manage budgets and maximize revenues
• Maintain statistical and financial records
• Plan maintenance work, events, and room bookings
• Handle customer complaints and queries
• Promote and market the business
• Ensure compliance with health and safety legislation and licensing laws
• Conduct daily check-ins with each department
• Perform administrative duties, including payroll and safety training
• Conduct staff training meetings for exceptional service
• Inspect guest rooms and "back of house" areas to meet brand and company standards
• Walk/be present on property during shift changes to ensure communication of daily priorities
• Manage the front desk and ensure an A customer experience

Qualifications

• Proven experience at least 2 years in a hotel management or hospitality management role.
• Strong leadership skills with the ability to motivate and delegate.
• Excellent customer service skills with a focus on guest satisfaction.
• Proficiency in front desk operations and knowledge of hotel management software.
• Experienced in human resource practices related to hiring, training, and employee relations is a plus.
• Strong problem-solving skills with the ability to handle challenging situations calmly and effectively.
• Analytical, problem-solving, and project management skills
• Exceptional customer service, internal/external working relationships
• Business acumen, cost-consciousness, and adaptability to business changes
• Safety and security awareness

Supervisory Responsibilities:

• Directly supervise employees in Front Desk, Maintenance, Housekeeping, and Laundry. Responsibilities include interviewing, hiring, training, assigning work, performance appraisal, reward and discipline, and problem resolution.

Qualifications:

• Must have at least 2 years of experience in a hotel management role.
• High school diploma or equivalent.
• Language skills: Ability to read, write, and effectively communicate
• Computer skills: Proficiency in internet, spreadsheet, word processing, email, and hotel management software

Physical Demands:

• Frequent talking or hearing, occasional standing, walking, sitting, and lifting up to 25 pounds. Specific vision abilities required.

Work Environment:

• Moderate noise level. Professional attire required.

Experience Level:

• 2 years

Work Type:

1099 salary job position, 45 hours a week on site and after-hours on call.

If you are passionate about hospitality and possess the necessary skills to lead our team towards success while providing exceptional guest experiences, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $52,000.00 - $60,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $52,000 - $60,000