What are the responsibilities and job description for the Customer Service Representative position at Extension, Inc?
Extension is seeking a Customer Service Representative for a Direct Hire opportunity with one of our clients located in Toledo, Ohio.
About Our Client:
- Career Advancement
- Quarterly Bonuses
- Generous PTO/Benefit Packages
- OT opportunities
Key Objectives / Role Responsibilities:
- Communicate with customers, outside sales reps, & vendors via phone and email
- Provide updates on shipping, delays, quotes, etc
- Troubleshoot customer complaints, assist with processing orders, account errors, billing, etc.
- Provide updates on work orders/close out completed orders
- Assist with inventory control and prepare reports as needed
- Stay up to date on product knowledge
Desired Skills & Qualifications:
- Industry experience - plumbing, construction, and/or waterworks
- ERP experience
- Must be a team player and show willingness to help where needed
- Posses a true passion for customer service
Salary Information:
- Starting pay: $22/hr based on experience
We’re looking forward to connecting with you and are excited to help you make your next career move!
Salary : $22 - $25
