Community Based Services Supervisor

COMPANY OVERVIEW

At Extra Special Parents, our commitment is to secure permanent, loving families for foster children. Our purpose is to improve their outcomes and help foster kids reach their true potential. We believe every child deserves a safe home and a nurturing adult they can trust.

Job Summary
The Community-Based Services Supervisor plays a vital role in growing the Community-Based Services business for foster care adjacent services. This position will oversee all sales, marketing, and operations in the Community-based Services Department and ensures compliance with all contract requirements and services to meet company standards and goals.

DUTIES/RESPONSIBILITIES

Sales and Marketing

• Work with ESP marketing resources to develop and distribute marketing materials supporting the selling of CBS.
• Develop and execute a marketing plan to include mail, email, and conference attendance.
• Create and maintain CBS's potential clients list for each locality in company CRM.
• Achieve annual budgeted sales and profit goals.
• Provide recommendations on pricing for services and expansion by office, locality

Operations

• Responsible for overseeing and developing the team, including recruitment and retention, hiring, orientation, supervision, evaluation and promotion.
• Responsible for all staff scheduling for CBS and ensuring delivery of contracted service hours.
• Ensure the community-based service staff adheres to all licensing requirements per Virginia Licensed Child Placing Agency (LCPA) standards, the company’s policies and procedures, and DSS/Locality contracts.
• Verify the community-based service support specialists have documented observations, progress, and concerns in the client’s chart. Edit as needed.
• Coordinate with referring agencies regarding discharge. Counsel clients and families in preparation for discharge.

Administrative

• Lead individual and group supervision meetings for all staff supervised.
• Provide weekly and monthly reporting for billing and monitoring department revenue, costs, and profit.

EDUCATION/EXPERIENCE

• A bachelor's degree is required, and 5 years’ work experience in the operations of youth programs.
• 5 years of supervisory experience required.

KNOWLEDGE/SKILLS

• Ability to observe, assess, and record symptoms, reactions, and progress.
• Ability to read, interpret, and apply rules, regulations, policies, objectives, and standards.
• Ability to work effectively with staff and partners to oversee and manage treatment programs and services.
• Ability to work with various behaviors and personalities and remain a neutral party.
• Ability to tolerate verbal and mental abuse while maintaining a professional demeanor.
• Ability to work under pressure, meet inflexible deadlines, set priorities, manage difficult individuals, and supervise others.
• Must be able to work independently.
• Ability to maintain appropriate confidentiality and comply with all HIPAA requirements.

OTHER REQUIREMENTS

• This position will require a driver's license valid in the state where the worksite is located.
• This position requires evenings, weekends, and possibly holidays.
• This position will require travel to clients and other ESP offices. Limited overnight travel.

This position is eligible to receive a $15K bonus band on achievable goals.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• youth programs: 5 years (Required)

Ability to Commute:

• Midlothian, VA 23113 (Required)

Willingness to travel:

• 50% (Required)

Work Location: Hybrid remote in Midlothian, VA 23113

Salary : $60,000 - $65,000