Patient Care Coordinator/Receptionist

Company Overview

Extraordinary Kids Therapy is a growing pediatric clinic dedicated to empowering neurodiverse children and those with disabilities. Our environment is colorful, whimsical, and focused on relationship-centered care. We pride ourselves on being a family-friendly practice that goes above and beyond to support our patients and their families.

Summary

As a Patient Care Coordinator/Receptionist in our pediatric clinic, you’ll play a vital role in creating a supportive and welcoming environment for our patients and their families navigating complex medical needs. We’re looking for a friendly, organized, and compassionate individual who thrives in a playful yet professional setting.

Responsibilities

• Greet patients and families with a warm, professional, and cheerful attitude, both in-person and over the phone.
• Schedule appointments efficiently to optimize provider schedules and patient satisfaction.
• Verify patient demographics, insurance information, and update records as needed.
• Assist families with completing new patient paperwork and other correspondence.
• Collect co-payments and process financial transactions accurately.
• Respond to phone and email inquiries promptly and professionally.
• Confirm patient appointments and manage the clinic’s daily schedule.
• Perform routine administrative duties such as preparing patient charts, verifying insurance, managing incoming mail, and maintaining HIPAA compliance.
• Support the billing team with basic tasks, including insurance authorizations and resolving billing issues.

Qualifications

• High school diploma required; additional education or certifications in office administration, healthcare, or related fields are a plus.
• Strong interpersonal skills with the ability to communicate clearly and effectively with children, parents, and staff.
• A love for working with children and the ability to adapt to the playful, empowering, and supportive environment of a pediatric clinic.
• Basic office skills, including proficiency with MS Office, data entry, and telephone etiquette.
• Basic math skills for payment collection and financial transactions.
• Willingness to learn medical billing tasks (experience with medical billing is a plus).
• Excellent organizational skills and attention to detail.
• Passion for providing exceptional customer service and continuous learning.

Why Join Extraordinary Kids Therapy?

• Employee-Centric Culture: We value and support our staff, creating a positive and encouraging workplace.
• Work That Matters: Be a part of a team making a meaningful difference in the lives of children and families.
• Competitive Benefits:
• Generous paid time off (PTO)
• 401(k) with employer matching
• Parental perks
• Paid lunch breaks
• Opportunities for professional growth and training

If you’re ready to join a team that loves what they do and is making a difference every day, we’d love to hear from you. Submit your resume and a brief cover letter telling us why you’re a great fit for Extraordinary Kids Therapy!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Paid time off

Medical Specialty:

• Pediatrics

Schedule:

• Monday to Friday
• No weekends

Application Question(s):

• What is your experience with scheduling, handling phone calls, or managing calendars in a medical or office setting?
• Do you have experience with medical billing, insurance verification, or authorizations? If not, are you willing to learn?
• What hours are you available to work? Are there any scheduling conflicts we should be aware of?

Ability to Commute:

• Chepachet, RI 02814 (Required)

Work Location: In person

Salary : $18 - $20