What are the responsibilities and job description for the Patient Care Coordinator position at Highbar Physical Therapy?
The Patient Care Coordinator (PCC) is an integral part of the clinical team – they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients. The PCC performs tasks to relieve clinical staff of administrative and clerical duties.
Please note - this role is a full-time, immediate need.
\n- Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes.
- Greets and directs patients, vendors and visitors of the clinic.
- Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment.
- Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation.
- Collects co-payments from patients, clearly documenting payment transactions on a written receipt.
- Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference.
- Assists therapists with faxing patient information to medical offices as requested.
- Maintains a general understanding of insurances, including how to read benefit eligibility.
- Explains benefit details to patients including authorization requirements, copays, and deductibles.
- Initiates appropriate collection activity in accordance with company policies and procedures.
- Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential.
- Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner.
- High school diploma or general education degree (GED)
- Two to three years of related experience and/or training
- Associate degree in healthcare administration or a related field of study preferred
- We offer a comprehensive benefit’s package including Medical, Dental & Vision; 401k with employer match; voluntary disability and life insurance options; Fitness & Wellness reimbursement; paid holidays and paid time off; Flexible work hours; Community volunteer opportunities, and more!
