What are the responsibilities and job description for the HVAC Dispatcher position at Extreme Climates?
Benefits : Retirement Plan
Health insurance
Paid time off
Job Summary
Looking to hire an individual with a great personality and great customer service skills. Able to answer multiple phone lines, set up appointments, and dispatch techs to jobs. Must have basic computer skills. Quickbooks and Field Edge understanding is a plus. Able to maintain customer records and files. General office duties. Great pay and benefits.
Responsibilities
Receive inbound emergency and non-emergency calls
Collect and document information from callers
Prioritize calls according to the level of urgency
Transmit information to the appropriate person or department
Direct response units to appropriate location
Monitor status of the response team
Qualifications
High school diploma / GED
Excellent typing and data entry skills
Strong verbal and written communication skills
Highly organized with the ability to multitask and prioritize projects
Ability to work well under pressure