Office Administrator / Customer Service

A small growing local Portsmouth medical manufacturer is looking for a reliable and organized individual to fill the immediate position as Office Administrator and Customer Service. A part-time position with room to advance to a full-time Office Manager role.

Responsibilities:

1) Shipping Documentation & Scheduling:

· Prepare daily shipping documentation (BOL’s, COA, packing list)

· Prepare daily shipping labels for transit

· Schedule daily pickups with UPS, FedEx, and Freight Carriers

· Billing and invoice prepping

· Manage customer files

· Maintain documentation traveling through systems

2) Customer Service:

· Provide tracking information to customers

· Answering incoming calls regarding customer orders

· Direct customers to proper company resources

· Sales Support

· Check and maintain daily physical mail stream

· Maintain reception and customer visitation

3) Phone and Office Reception:

· Answering incoming calls regarding customer orders

· Maintain reception area

· Manage visitor sign-in area

4) Billing / Collections:

· Prepare customer invoices in support of shipping

· Manage mail stream for billing, invoices, and vendor communications

· Work with finance to coordinate all payment systems

· Run and manage collection report

5) Data Entry / Order Entry:

· Input customer purchase orders

· Maintain purchase order log

· Manage incoming orders and documentation packets

· Support Customer Service and Sales infrastructure in Customer Relationship Manager (CRM)

· Input company and contact data from sales leads

· Monitor and manage email and contact activities related to inputs

· Input sales orders

Purchasing Assistant:

· Prepare purchase requisitions and purchase orders

· Work with Materials Manager and other departments to expedite orders when received

· Manage vendor billing and invoice for payment

· Provide shipping verification and tracking information to associated departments

· Maintain office supplies

Job Types: Full-time, Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: 35 – 40 per week

Schedule:

• Day shift
• Monday to Friday

Experience:

• Microsoft Office: 5 years (Required)
• Administrative experience: 5 years (Required)

Ability to Commute:

• Portsmouth, NH 03801 (Preferred)

Work Location: In person

Salary : $20 - $22