Training & Engagement Manager

Job Description

Job Description

Description : Position Summary

The Manager, Training & Engagement, plays a vital role in crafting and executing corporate training initiatives aligned with the company's goals and strategies. This position takes ownership of compliance training, Learning Management System (LMS) development, and employee engagement programs , ensuring a robust and effective learning environment. Collaborating closely with functional management teams, this role assesses training needs, reviews exit survey data for retention insights, manages 360-degree feedback processes, and enhances overall employee engagement .

Essential Functions and Responsibilities

• Develop, implement, and oversee corporate training programs across all departments, ensuring alignment with business goals.
• Take ownership of compliance training, ensuring regulatory and company-mandated courses are up to date, assigned, and tracked.
• Collaborate with Clinical Trainers, ASC Directors, and Clinic Business Trainers to deploy comprehensive training programs, including virtual classrooms and self-paced web-based modules.
• Lead soft skill development and managerial training sessions to enhance leadership capabilities.
• Oversee new hire onboarding programs to foster culture and engagement through both online and instructor-led training.
• Facilitate training initiatives during acquisitions and system conversions, serving as the lead trainer.
• Support Employee Development efforts, including refining the Mission, Vision, and Values.
• Manage the company Learning Management System (LMS), including content creation, system maintenance, and employee tracking.
• Ensure compliance training is assigned, completed, and recorded to meet all regulatory and internal requirements.
• Partner with leadership and HR to build out the LMS structure, including self-paced courses, reporting functionalities, and automated training assignments.
• Review and analyze exit surveys to identify trends, reasons for turnover, and areas for improvement in employee retention.
• Oversee the Employee Engagement Survey process, analyze feedback, and develop action plans to enhance engagement and organizational culture.
• Manage 360-degree feedback processes, ensuring results are used effectively for leadership and employee development.
• Collaborate on changing management initiatives to support engagement and strategic objectives.
• Oversee company wellness programs and assess their effectiveness.
• Manage the Predictive Index tool to enhance organizational effectiveness and support talent development.
• Administer Seniority Recognition and Spot Award programs to ensure timely and meaningful employee recognition.
• Ensure strong attendance and reliability, setting an example for consistency and dependability.
• Maintain strong relationships with managers, employees , and stakeholders to ensure training and engagement efforts are successful.
• Other duties as assigned.

Requirements :

Minimum Qualifications

Skills and Abilities

Physical Requirements