What are the responsibilities and job description for the Patient Engagement Specialist position at Eye Health America?
Description
Eye Health America is a growing, multi-specialty Ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren’t just searching for a job but looking to make a difference.
We are seeking an energetic and reliable professional to join our team. The successful candidate will be responsible for making outbound calls, also known as cold calls, to fill the Doctor schedules. They may also support in answering incoming customer calls during busy call volumes. We are interested in hiring individuals with a commitment to customer satisfaction and the ability to make quick and accurate decisions.
Job Responsibilities
As a team member at Eye Health America, you'll enjoy:
Eye Health America is a growing, multi-specialty Ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren’t just searching for a job but looking to make a difference.
We are seeking an energetic and reliable professional to join our team. The successful candidate will be responsible for making outbound calls, also known as cold calls, to fill the Doctor schedules. They may also support in answering incoming customer calls during busy call volumes. We are interested in hiring individuals with a commitment to customer satisfaction and the ability to make quick and accurate decisions.
Job Responsibilities
- Make outbound calls to schedule appointments.
- Review reports to prioritize which patients need contacted to fill schedules.
- Must have excellent verbal and written communication skills
- Must be able to read, understand and edit excel spreadsheets
As a team member at Eye Health America, you'll enjoy:
- Medical, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, etc.
- Matching 401(k)
- Wellness Program
- Paid Vacation & Holidays
- Training/Advancement opportunities
- Contact Center Experience preferred.
- Strong computer skills, preferably with Microsoft Excel, Word, and Outlook.
- Bilingual is a plus.
