What are the responsibilities and job description for the Front Desk Receptionist position at Eye Physicians of Lancaster?
General Summary
Responsible for appointment scheduling, performing daily tasks related to the check in/out of patients in an electronic health system, insurance verification as well as collection and posting of patient payments. Will need to participate in Optician role. Clear and friendly communication with patients, co-workers, physician and manager is required. Cross-training of job duties in other departments within the practice as needed.
Essential Functions:
- Maintain physician schedule for office visits, various testing as well as lasers and surgical procedures.
- Communicates with patient regarding scheduling of various appointments, insurance requirements including services that are covered and non-covered by insurance as well as any co-pays or deductibles and the family ownership disclosure.
- Ensures all paperwork is complete, organized and scanned as needed.
- Maintains patient confidentiality, conducting patient interactions and maintaining documentation in accordance with HIPPA guidelines.
- Attend meetings as required by practice.
- Perform other duties as assigned.
- Posting of claims using Electronic Health Systems.
- Posting to Accounts Receivable for patient payments/insurance payments.
- Must participate in Optician role; will train.
Qualifications/Requirements
- High school diploma or equivalent
- Graduate of a Medical Assistant Program or commensurate experience helpful.
- Knowledge of CPT, ICD 10 Codding, Electronic Medical Records (EMR) systems helpful.
- Excellent customer service skills.
- Prior medical office experience helpful
- Computer experience using Microsoft Office and EMR systems helpful.
- Understanding of various medical insurance.
Work Environment
- Office environment wherein temperatures are moderate.
- Fast-paced environment in which the ability to multi-task is crucial.
Physical Requirements
- Frequent walking, sitting, bending, reaching required.
- Continuous verbal, visual, hearing and written skills required.
- Continuous ability to use office equipment/machinery.
- Frequent need for manual dexterity: simple grasp and fine manipulation utilized for computer, telephone, office equipment/machinery.
- Occasional lifting of 25 pounds or less.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- No weekends
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $16 - $17