Ophthalmic Technician Supervisor

Company Overview

Eye Physicians & Surgeons, PC is a busy multi-specialty ophthalmology practice with over thirty years of experience in providing exceptional eye care services across four locations. Our commitment to patient care and clinical excellence drives our success and reputation in the community.

Job Description

The Ophthalmic Technician Supervisor independently provides overall direction and coordination to a team of ophthalmic technicians while serving as liaison with all levels of administration, physicians, patients and outside organizations to coordinate clinic business, accomplish directives and to facilitate resolution of problems. This is a salary position.

Duties

Develops, recommends, implements and maintains an overall organizational technician structure, systems, and staffing schedule to effectively accomplish the goals and objectives of the clinic(s); ensuring timely and resource-efficient responses to clinic needs. Forecasts weekly schedule needs and adjustments daily per location.

Oversees the day-to-day operations, clinic flow and ultimate performance of technicians. Plans, manages, and communicates operational changes. Manages all aspects of technician operations while controlling labor costs and clinic expenses. Maintains functional knowledge of staff responsibilities. Takes call outs and approves employee timecards. Coordinates quarterly tech meetings.

Provides management and coaching in areas such as but not limited to hiring, training, supervising, employee engagement, performance management, and setting expectations, scheduling, and approving payroll. Initiates coaching, disciplinary action, and performance improvement planning utilizing direct and open communication, in order to address violations of policy and/or poor behavior or performance.

Maintains Tech Tier Level 3 clinical knowledge and technical expertise including but not limited to obtaining and recording patient history; assisting physicians in providing care and testing; ability to assist in minor outpatient procedures; ability to perform various forms of testing and use of related equipment. Must be proficient with A – scans (Including IOL Maser, Lenstar, and Immersion), OCT- anterior segment,

Fluorescein Angiography, prepare for and assist with minor or major in-office procedures, ability to Scribe with all specialties.

Must be able perform essential & accurate electronic billing/posting, assist with clinical trials or specialized procedures (e.g. Amblyopia Trials). Must assist the Billing Department with medical note requests from payors.

Maintains inventory supplies and equipment oversight. Must meet with vendors and pharmaceutical representatives as applicable.

Manages and addresses physician and patient complaints and issues regarding operations, technical quality, scheduling, Saturday and on-call changes in Google drive, performance concerns, and/or customer service.

Maintains awareness of long- and short-term goals of the clinic(s), incorporating them in the overall administrative direction and coordination of services provided and in recognizing opportunities for enhancement of services.

Contributes to the establishment, implementation and evaluation of goals, objectives, strategies plans, policies, procedures and guidelines.

Maintains licenses and certifications as determined by management and where appropriate.

Travel to satellite locations and clinic sites may be necessary to perform job duties.

Assume additional responsibilities as directed.

Requirements

Must be a Tech Tier Level 3 and possess an advanced level of knowledge of medical and ophthalmic technology in all subspecialties of ophthalmology. Three or more years of job experience in an Ophthalmology office.

Certified Ophthalmic Assistant (COA) preferred.

Must possess strong interpersonal, organizational, communication, leadership and customer service skills.

Demonstrate a high level of professional integrity, maturity, and interpersonal skills to handle sensitive and confidential situations.

Ability to interact, communicate, and follow-up with individuals at all levels of the organization in a timely manner with poise, tact and diplomacy.

Strong organizational, communication, leadership and patient experience skills.

Ability to work independently in a fast-paced, dynamic environment.

Knowledge of medical office operations and systems; familiar with guidelines regarding patient confidentiality issues, OSHA, Compulink, customer service, and knowledge regarding the clinical operations and needs of a medical facility.

If you are passionate about making a difference in patients' lives through quality eye care, we invite you to apply today to join our dedicated team at Eye Physicians & Surgeons, PC.

Job Type: Full-time

Pay: $28.00 - $33.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Medical Specialty:

• Ophthalmology

Schedule:

• 8 hour shift

Work Location: In person

Salary : $28 - $33