What are the responsibilities and job description for the RCM Director position at EyeCare Partners?
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.
SECTION 1: Job Summary (Summary of the basic functions of the position)
The Director of Revenue Cycle Management (RCM) is responsible for overseeing and optimizing all RCM functions to enhance the patient financial experience and ensure the financial health of the organization. This role ensures the efficient management of revenue cycle operations, insurance verification, coding, billing, collections, denial management, and compliance with federal, state, and payer-specific regulations. The Director is accountable for achieving key performance indicators (KPIs), maximizing compliant reimbursement, and driving continuous quality improvement.
Key responsibilities include strengthening physician relationships to improve revenue integrity and operational efficiency, developing and overseeing employee training programs to enhance staff competency, conducting audits to ensure accuracy and compliance with federal/state regulations as well as ECP policy, and leading process improvement initiatives to streamline workflows and reduce inefficiencies. The Director is directly responsible for improving process through documentation, leveraging data analytics and reporting to drive strategic decision-making and operational enhancements. This role collaborates with key stakeholders across departments to align revenue cycle operations with broader organizational goals.
The Director of RCM provides leadership and direct oversight of the Office Support Group Manager and Training Supervisor, ensuring they have the resources and guidance needed to support operational excellence and staff development.
SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)
4 Years/Bachelor's Degree
SECTION 5: Experience Requirements
Proven ability to manage multiple projects at a time while paying attention to detail.
For on-site team members, work takes place in a normal office/clinical environment. Travel to other locations may be necessary to fulfill the essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and their driving record must meet company liability carrier standards.
For remote team members, HIPAA compliant home office environment. Ability to work in a remote environment while performing required duties and remaining patient focused. Able to work varying shifts including early mornings/evenings to attend meetings and cross training or support other initiatives.
Exposure
Works in a normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.
Equipment
The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Microsoft applications. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.
We Offer
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Please do not contact the office directly – only resumes submitted through this website will be considered.
NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
SECTION 1: Job Summary (Summary of the basic functions of the position)
The Director of Revenue Cycle Management (RCM) is responsible for overseeing and optimizing all RCM functions to enhance the patient financial experience and ensure the financial health of the organization. This role ensures the efficient management of revenue cycle operations, insurance verification, coding, billing, collections, denial management, and compliance with federal, state, and payer-specific regulations. The Director is accountable for achieving key performance indicators (KPIs), maximizing compliant reimbursement, and driving continuous quality improvement.
Key responsibilities include strengthening physician relationships to improve revenue integrity and operational efficiency, developing and overseeing employee training programs to enhance staff competency, conducting audits to ensure accuracy and compliance with federal/state regulations as well as ECP policy, and leading process improvement initiatives to streamline workflows and reduce inefficiencies. The Director is directly responsible for improving process through documentation, leveraging data analytics and reporting to drive strategic decision-making and operational enhancements. This role collaborates with key stakeholders across departments to align revenue cycle operations with broader organizational goals.
The Director of RCM provides leadership and direct oversight of the Office Support Group Manager and Training Supervisor, ensuring they have the resources and guidance needed to support operational excellence and staff development.
SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)
- Ensure adherence to all RCM outputs, support, and assist in successful acquisition migration of RCM teams, and consolidation and migration of systems.
- Track and monitor all RCM outputs, holding leadership accountable for meeting and exceeding established goals.
- Collaborate with all multi-disciplinary stakeholders that interact with RCM, including but not limited to Operations, IT, Payer Contracting.
- Implement and maintain adherence to all department standards.
- Represent RCM on committees, teams, and initiatives to support the needs and goals of the organization.
- Assist and support the migration of all practice locations to consistent and standard technology platforms.
- Successfully integrate new acquisitions into existing department structure, procedure, and technology platform.
- Access, analyze, and support the successful transition of all acquisitions.
- Establish and maintain a strong change management structure and program.
- Monitor month-end metrics to understand baseline variances and present explanations to ECP Leadership comprised of enterprise stakeholders.
- Promote integration, consolidation, standardization, and optimization.
- Dedication to the development of others and willingness to coach and mentor people as necessary to promote their personal and professional growth 2
- Assist with the development of budgets and monitoring of department operations to achieve goals within established budgets.
- Adhere to corporate compliance/risk management/safety standards.
- Occasional travel will be required.
- Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
- Performs other duties that may be necessary or in the best interest of the organization.
- Team members will work with patients of all ages, races, and genders
4 Years/Bachelor's Degree
SECTION 5: Experience Requirements
- 8 years of healthcare revenue cycle managerial experience
- 5 years of experience and knowledge in Optometry/Ophthalmology physician practice environment preferred
Proven ability to manage multiple projects at a time while paying attention to detail.
- Strong change management skills in a rapidly evolving environment.
- Knowledge of regulatory requirements related to patient accounting, CPT/ICD10 coding, and including a solid understanding of Medicare, Medicaid, and managed care processes.
- Illustrate the ability to work independently in a goal-oriented manner.
- Strong analytical skills.
- Ability to read, analyze, data, financial reports, contracts, and other legal documents.
- Ability to prioritize project goals to meet established timelines.
- Previous experience in ethical and effective decision-making.
- Aptitude in conceptualizing and organizing plans, utilizing time and resources to accomplish project goals.
- Previous experience in adhering to confidentiality policy and taking responsibility for the protection of confidentiality of data.
- Detail oriented, professional attitude, reliable.
- Management and organizational skills to support the leadership of this function.
- Interpersonal skills to support customer service, functional, and teammate support needs.
- Able to communicate effectively in English, both verbally and in writing with sufficient grammar and spelling skills to avoid mistakes or misinterpretations.
- Ability to report and present to upper organizational leadership.
- Ability for intermediate problem solving, including mathematics.
- Intermediate computer operation.
- Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
- Specialty knowledge of systems relating to job function.
- NextGen/Waystar.
- Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines.
- Directly or indirectly supervises team members in the Optometry Division of RCM
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
For on-site team members, work takes place in a normal office/clinical environment. Travel to other locations may be necessary to fulfill the essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and their driving record must meet company liability carrier standards.
For remote team members, HIPAA compliant home office environment. Ability to work in a remote environment while performing required duties and remaining patient focused. Able to work varying shifts including early mornings/evenings to attend meetings and cross training or support other initiatives.
Exposure
Works in a normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.
Equipment
The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Microsoft applications. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.
We Offer
- Competitive pay and comprehensive benefits including medical, dental, vision, 401k, paid holidays and Paid Time Off.
- Career experiences that provide team members with opportunities for personal and professional growth in a rewarding work environment.
- Opportunities that spark your imagination and ignite your passion to help others.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Please do not contact the office directly – only resumes submitted through this website will be considered.
NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
