Event Manager

• Extend inclusive, professional hospitality to guests and fellow employees alike
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  Respond to all event and catering inquiries with a sense of urgency
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  Use Tripleseat to keep accurate records of inquiries and bookings and their status, process event payments and produce BEOs for BOH and FOH management and staff
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  Convert all leads to create a guest database
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  Set reminders to follow up on all leads to whom you have sent private dining information and note any reason given for bookings that have been turned down
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  Track local events to forecast potentially busy event periods and do outreach as needed
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  Be present for restaurant buyouts as the primary contact for the guest and to assist in orchestrating the event
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  Communicate through BEOs and in person in a clear and timely manner about all upcoming events and catering orders and any last-minute changes or requests
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  Maintain a strong knowledge of food and beverage menus
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  Think strategically about how to leverage revenue through menu formatting and pricing
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  Provide regular feedback to the kitchen, bar and service teams on the success of dishes/drinks and where there is room for efficiencies
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  Meet weekly with the kitchen team to communicate bookings and prospects 2-4 weeks out
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  Work with FOH managers to find the most efficient ways for event execution while maximizing revenue

• Attend weekly manager meetings
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  Learn the reservation software to understand the flow and turn expectations to effectively book large parties
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  Meet large party/event hosts on arrival and observe large parties periodically to better understand the execution and opportunities for improvement
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  Do event and catering outreach as guided by the COO and ownership

KNOWLEDGE/SKILLS/ABILITIES - REQUIRED

• Must be authorized to work in the United States
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  Current Food Handler and Unlawful Harassment training certificates
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  Excellent interpersonal relations and communication skills
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  Genuine sense of hospitality, provides exemplary customer service
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  Proficient with various software applications including Instagram, Facebook, Microsoft Office and Google Suite
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  Strong typing and computer skills
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  Ability to read and write in English
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  Ability to use critical thinking and maintain an even temperament under pressure

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  Good time management and ability to effectively prioritize and multitask

KNOWLEDGE/SKILLS/ABILITIES - PREFERRED

• Experience in an hourly and/or managerial role in FOH restaurant operations

PHYSICAL REQUIREMENTS

• Sit and do computer work for up to 8 hours per day, five days per week

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  Occasionally engage in physical activity including walking, standing, twisting, sitting, bending,

lifting, reaching, stooping, and wiping

• Stand and move throughout the restaurant and kitchen

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  Add, subtract, multiply, and divide in all units of measure, using whole numbers,

common fractions, and decimals

• Interpret and follow a variety of instructions and procedures furnished in - written,

oral, diagram, or schedule form

• Work under pressure with changing, ambiguous priorities.

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  Auditory and visual skills – Specific vision abilities required by this job include

close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Ability to work additional hours or shifts occasionally at the last minute.