What are the responsibilities and job description for the Technical Support Specialist position at EZAutomation?
Job Description
Job Description
This is an opportunity to join a growing and established Technical Support Team at EZAutomation.
Unlike most entry level support positions, we are always looking to grow our technicians into the next step. We do this by extensive training and allowing the entry level support team members to shadow senior engineers to learn the skills and tools required to provide support to our customers.
The entry-level technical support specialist will be responsible for answering customer calls and providing guidance and advice to customers. The ideal candidate should have good customer service skills and feel comfortable employing these skills in a telephonic support environment. The technical support representative will address customer concerns, complaints and inquiries in a professional and compassionate manner.
Company :
EZAutomation is the designer and manufacturer of Industrial Automation and Control products. We pride ourselves as the only industrial automation company whose products are proudly designed and manufactured in America. We are rapidly expanding our team to support the increased demand of our products and looking for technical support engineers to work at our Bettendorf, IA location.
Typical Day in Technical Support Department :
- Working with customers to successfully help their application using our products.
- Providing responsive and exceptional support to new and existing customers.
- Supporting our customers via email, chat, and phone.
- Capturing customer feedback, and participating in product issue resolutions and product enhancement efforts.
Basic Qualifications :
Preferred Qualifications :
Benefits :
Job Type : Full-time
Pay : $30,000.00 - $35,000.00 per year
Benefits :
Company Description
AVG Group of Companies is a mini conglomerate of many different electronic companies, operating world-wide with its main manufacturing facility in Bettendorf, Iowa
Company Description
AVG Group of Companies is a mini conglomerate of many different electronic companies, operating world-wide with its main manufacturing facility in Bettendorf, Iowa
Salary : $30,000 - $35,000