What are the responsibilities and job description for the Technical Support Specialist position at Reqroute, Inc?
Job title: Depot Management - Tech Support
Job Location: Moline, IL
Work Model: Onsite (No remote/hybrid)
Shift: Standard/Day
Desired Start Date: ASAP
Project Duration: Oct. 2025
Pay Rate: $21 W2
Top Qualifications:
• Working skill & experienced in Depot Mgmt/Config Center, Doing Life Cycle Mgmt of laptops, desktops, AV devices, smart devices, etc.
• DWP skills (O365, Intune, Asset Management, Config Mgmt, SCCM, etc.)
• Working knowledge on ServiceNow, SCCM tools include Microsoft products
Job Summary:
Config Center tech will oversee hardware and software configurations, device replacements, and collaborate with other IT professionals to execute small to large scale hardware deployment projects. This position will require some technical skill and background for day-to-day functions of the role.
TYPICAL EXAMPLES:
• Imaging/reimaging, setting up workstations/laptops, barcoding, and asset management
• Troubleshooting and break/fix for laptops/desktops and coordinate hardware warranty repair
• Break/fix repair of hardware
In addition to device management listed above, the ability to effectively communicate written and verbally is important to the success of this role. Execution of project-based work and ability to prioritize work based off guidelines will ensure that the needs of our customers are met.
TYPICAL EXAMPLES:
• Project tracking, customer interactions (written & verbal), and ServiceNOW updates
• Shipping and receiving of hardware
• Interaction with shipping/receiving departments and guidelines
This role will also be responsible for asset management to ensure effective tracking of assets within the United States.
TYPICAL EXAMPLES:
• ServiceNOW updates as devices move from primary location
• Inventory Audits on monthly basis
• Barcode and assign asset
Required Skills:
• Proficiency in troubleshooting and resolving technical issues.
• Ability to collaborate effectively with cross-functional teams.
• Strong documentation and communication skills.
• Working skills & experienced in Depot Mgmt/Config Center, doing Life Cycle Mgmt of laptops, desktops, AV devices, smart devices, etc
• DWP skills (O365, Intune, Asset Management, Config Mgmt, SCCM, etc)
• Working knowledge on Service Now, SCCM tools include Microsoft products
Salary : $21
