What are the responsibilities and job description for the Part Time Retail Customer Service Representative position at EZCORP?
Address : 698 Main St. Eagle Pass, Texas 78852
Brand : EZPawn
- Pay range is based on experience from $11.00 - $13.50 per hour.
We want you to join us for a career not a job. At EZCORP we are looking for Part-Time Customer Service Team Member to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and training to enhance your skills in a fun and fast paced environment that comes with competitive pay, bonus potential and great benefits!
Hiring immediately for Part-Time Customer Service Team Member!
Working for EZCORP is not just a job; it is a career! We offer a structured 7-day training program with ongoing development to give you an opportunity to enhance your skills in a fun and fast paced environment.
Our positions offer competitive pay based on experience with an opportunity to meet many new people!
Start your career as a Part-Time Customer Service Team Member in our 7-day paid training program
In addition to a great career, here are some of the other things we offer our Part-Time Customer Service Team Members :
Competitive Wages
Here's what you can expect as a Part-Time Customer Service Team Member : This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Part-time Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.
Other Customer Service duties include, but are not limited to :
Requirements for the Part-Time Customer Service Team Member role include :
As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include :
Internal Job Description
Job Description
The Part-time Customer Service Representative is primarily responsible for greeting and directing customers as they enter the store. This role maintains coverage for the customer service counter and register at the entrance of the store and conducts all store transactions except loans - including sales, payments, renewals and other tasks as required by store leadership.
Key Areas of Responsibility
Greets all customers when they enter the store
Provides customer service and direction to the appropriate loan counter based on the customer's needs
Rings up 'quick' sales and payment transactions at the customer service counter
Critical and Essential Tasks
Greets customers and determines their business needs
Directs customers to the appropriate loan counter
Rings up sales and quick payment transactions
Maintains the cleanliness and merchandising of the store
Supports store opening and closing procedures
Provides product information to the customers
Completes other tasks as assigned
Requirements
Experience
1 year of experience in customer facing service in a retail, financial institution or restaurant industry
Education
High school diploma or GED
Competencies
Technical & Professional Skills
Job-Specific Knowledge, Skills, and Abilities
Demonstrated knowledge and experience in providing 'world class' customer service
Service Orientation
This is a major area of importance. People who are successful in this position will be eager to help, committed to doing things right and always focused on the customer's wants and needs.
Leadership
Leadership skills are of major importance. Successful Team Members will possess excellent communication skills and have the ability to interpret technical information to all levels of Team Members in a positive and motivational manner and so that they can understand. An emphasis on inter-personal relationships and "results orientation" will ensure success in this position.
Analytical Skills
The person in this position will need to have keen analytical skills that will allow him / her to look at data and identify discrepancies and irregularities and determine the best solution to correcting the situation.
Planning
In order to be effective in this position, the Team Member must be able to manage multiple priorities and deadlines to better handle day-to-day and special situations.
Salary : $11 - $14
