What are the responsibilities and job description for the Customer Service Representative (Part-Time) position at WebTPA?
Job Description
Get To Know Us!
WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30 years of experience building unique benefit solutions and managing customized health plans.
What is your impact?
The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern.
Key Position Details
The essential functions listed represent the major duties of this role, additional duties may be assigned.
About Us
At GuideWell, we're passionate about building a workplace culture where everyone feels valued and empowered to succeed. We're committed to creating an environment that values and respects the unique perspectives and experiences of all our employees. Our mission is to help people and communities achieve better health, and we believe that everyone's contribution has the power to make a difference. Join our team and help us achieve our mission of helping people and communities achieve better health.
About The Team
We’re proud to be named a Top Workplaces 2020 employer by The Dallas Morning News and the San Antonio Express-News for a second year in a row. We’re even more proud of the hard work, passion and commitment that our amazing team of employees put in day after day in order to make this achievement happen. This is what makes WebTPA a family.
Get To Know Us!
WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30 years of experience building unique benefit solutions and managing customized health plans.
What is your impact?
The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern.
Key Position Details
- Part Time position with approximately 20 hours per week.
- Training on a Full-Time schedule - Hours: Monday to Friday 8:00am to 5:00pm Central Time
- Shift hours Monday to Friday 1:00pm - 5:00pm Central Time
The essential functions listed represent the major duties of this role, additional duties may be assigned.
- Answer questions from providers and members about benefits and eligibility, while ensuring communication remains courteous and respectful at all times.
- Maintain a high accuracy level by providing complete and accurate information at all times.
- Document notes of each call to ensure all information is saved correctly.
- Abide by all Customer Service Goals as set by the Manager of the department.
- Ensure adherence of Customer Service metrics:
- Average monthly After Call Work (AUX) time
- Average monthly hold time
- Average monthly staff time
- Average monthly talk time
- Average monthly quality
- Handle call backs and escalations:
- Escalate calls to the necessary department when appropriate.
- Make callbacks to customers as needed.
- 0-1 years related work experience
- Inbound call center experience in the health insurance industry.
- High school diploma or GED
- Excellent verbal and written communication skills are required.
- Qualified candidates should have a professional phone voice.
- Must possess good, basic computer and typing skills.
- Able to demonstrate proficiency in Microsoft Office (specifically Word, Excel and Outlook)
- Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
About Us
At GuideWell, we're passionate about building a workplace culture where everyone feels valued and empowered to succeed. We're committed to creating an environment that values and respects the unique perspectives and experiences of all our employees. Our mission is to help people and communities achieve better health, and we believe that everyone's contribution has the power to make a difference. Join our team and help us achieve our mission of helping people and communities achieve better health.
About The Team
We’re proud to be named a Top Workplaces 2020 employer by The Dallas Morning News and the San Antonio Express-News for a second year in a row. We’re even more proud of the hard work, passion and commitment that our amazing team of employees put in day after day in order to make this achievement happen. This is what makes WebTPA a family.
