What are the responsibilities and job description for the Dispatcher, Field Operations - Residential position at Ezee Fiber?
Dispatcher, Field Operations - Residential
About Ezee Fiber
At Ezee Fiber, we're dedicated to providing innovative and reliable fiber optic solutions that enhance connectivity and communication. Our brand stands for excellence, cutting-edge technology, and exceptional customer service. We pride ourselves on a collaborative and dynamic work environment where creativity and technical expertise drive our success.
As an Dispatcher, Field Operations - Residential, your role is crucial in coordinating and dispatching field service technicians to address customer requests, installations, repairs, and maintenance related to FTTH services. You will play a vital part in ensuring efficient operations, timely response to customer needs, and overall customer satisfaction. Your responsibilities will include :
Responsibilities :
- Service Request Management : Receive and process service requests from customers through various channels, including phone calls, emails, and online ticketing systems. Gather necessary information from customers, such as contact details, service requirements, and location specifics.
Assess the urgency and nature of the request and prioritize based on service level agreements (SLAs) and customer needs.
Coordinate with the technicians to schedule appointments, ensuring alignment with customer availability.
Collaborate with external vendors or contractors, if required, to fulfill service requests or resolve technical issues.
Experience / Qualifications :
Pay & Benefits
