What are the responsibilities and job description for the Teller position at F & B Bank?
Job Title: Teller
Reports To: Teller Coordinator/Branch Manager
FLSA Status: Non-Exempt
SUMMARY:
Performs a variety of paying and receiving functions for deposit and loan customers.
Strives to retain present customers and develop new business by extending professional and efficient service. Suggests additional services and products to meet customer’s needs. Adheres to all compliance and security procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons. Management reserves the right to transfer, temporarily or permanently, employee at any time to other locations as deemed necessary
The incumbent will utilize Bank Policy and procedures, ensuring that a high standard of quality and accuracy is maintained at all times. It is the responsibility of the incumbent to ensure quality service and to report risk and exposure to management immediately.
- Process personal and commercial customer deposit and withdrawal transactions accurately and efficiently in accordance with Bank Policy as outlined in the Teller Performance Standards Policy
- Perform all other teller functions – to include cashier’s checks, money orders, gift cards, travel cards, wire transfers, telephone transfers, stop payments, advances and all payment functions
- Under the direction of the Teller Coordinator/Branch Manager, may assist with balancing cash shipments to and from the Fed
- Under the direction of the Teller Coordinator/Branch Manager, may assist with the operation of the branch ATM
- Ensure Night Deposits are processed in accordance with policy, procedure and proper security
- When making entries to branch logs, ensures that they are complete and accurate at all times
- Under the direction of the Teller Coordinator/Branch Manager, may assist with Monthly and Quarterly Branch Certifications
- Duties associated with Remote Branch Capture
- Complete knowledge and understanding of proper operation of teller terminal
- Knowledge and understanding of Bank and Federal regulations
- Able to assist customers with inquiries in person or by phone
- Knowledge of Bank products and services and ability to refer prospective sales to customer service representative
- Balance teller station at close of business day: complete proper cash tickets, count currency and coin
- Counts, proves and packages currency and coin; secures teller drawer at end of day
- Under the direction of the Teller Coordinator/Branch Manager, may assist other branch tellers in daily balancing and resolution of teller issues or customer service related issues in a timely manner and in accordance with policy and procedure
- Report outages in accordance with Teller Performance Standards
- Must be able to recognize situations, which because of risks or hazards involved, are beyond his/her limit and should be referred to Management
- Complete all assigned BAI courses in a timely manner
- Perform any and all other duties as required by the Bank
- Reports to work according to schedule set by manager.
- Work closely with branch staff to identify, create, and respond to account opening and credit card sales opportunities.
SUPERVISORY RESPONSIBILITIES: This position carries no direct supervisory responsibilities; however, the individual serves in the capacity of a leader among his/her peers in the manner in which he/she conducts themselves and performs the duties of the job.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty in a satisfactory manner. The individual must be able to routinely multi-task and maintain composure and professionalism in stressful situations. The requirements listed are representative of the knowledge, skill and/or ability required.
LANGUAGE SKILLS: Requires an ability to read and comprehend written and verbal instructions, short correspondence, and memos. The individual must be able to write simple, yet clear and concise, internal correspondence and speak, read, write and understand the primary language(s) used in the workplace.
MATHEMATICAL SKILLS: Requires an ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.
REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, verbal, or diagram form is required.
CETIFICATES, LICENSES, REGISTRATIONS: High School Diploma or equivalent and current driver’s license required.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this position, the employee may be exposed to risk of electrical shock. The employee may occasionally be exposed to fumes or airborne particles and vibration. The noise level in the work environment is usually quiet to moderate.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; use hand(s) to finger, handle, or feel; reach with hand(s) and arms, talk and/or hear. The employee is frequently required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds in coin or currency. Specific vision abilities required by this job include close vision and distance vision.
OTHER SKILLS AND ABILITIES: Individual must possess outstanding customer service skills, acute attention to detail, and an ability to learn and follow F&M Bank’s operational and security procedures. Employee must have the ability to operate common office machines, general computer capabilities, demonstrate good computer/10 key skills, and be able to learn specific software applications. Individual must be able to effectively communicate with people at all levels and from various backgrounds. Strong organizational skills and ability to manage priorities and workflow are necessary. Individual must have strong verbal, written and interpersonal skills. Ability to understand sensitive data and to maintain confidentiality is required. The individual must be professional in appearance and demeanor at all times; be committed to excellence, high standards and team oriented.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
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