What are the responsibilities and job description for the Dispatch Coordinator position at F.E. Moran Group of Companies?
DISPATCH COORDINATOR, PLUMBING SERVICE
Is this you?
- You enjoy solving puzzles and seek out solutions that others might not see, scheduling the right person for the job
- You have a passion for delivering top-notch customer service though every interaction
- You thrive in a fast-paced work environment, always up for learning something new
If yes, then bring your talent and skills to F.E. Moran! We have an exciting opportunity in our Northbrook office for an experienced Dispatch Coordinator on our Plumbing Service team. As our company continues to expand, we want you to grow and develop with us!
You Are:
- EXPERIENCED: Previous scheduling / dispatch experience, preferred in plumbing, construction or related industry; previous customer service experience
- TECHNICAL: Proficient in data entry and reporting in ERP systems, Microsoft Office Suite, Email
- ANALYTICAL: Critical thinker with strong attention to detail; ability to problem-solve with creative solutions
- A SELF-STARTER: Utilize time management to successfully manage multiple competing priorities; ask questions and seek out information
- A COMMUNICATOR: Effectively communicate, both verbally and written, to varied levels of audiences
What You’ll Do:
- COORDINATE: Answer inbound service and repair calls from customers, enter orders and dispatch service based on urgency and location
- ACCOUNTING FUNCTIONS: Issue purchasing orders, vendor invoices, collections, and billing
- ORGANIZE: Prioritize customer requests, prepare daily routes, and schedule technicians
- CONTACT: Communicate with technicians regarding job status and help to resolve customer concerns
- DOCUMENT: Process completed job orders, administer contracts, and update client files
What We Offer:
- TOTAL REWARDS: Competitive salary and benefits package, including medical, dental, and vision; life and disability insurance; paid time off; and 401(k) retirement savings plan with discretionary company match
- DEVELOPMENT: Opportunities to learn, develop, and enhance your skills and abilities
- WORK ENVIRONMENT: Professional, engaging, and rewarding
Who We Are:
The F.E. Moran Group of Companies is comprised of seven specialized businesses offering a full spectrum of HVAC, Mechanical Services, Fire Protection, Special Hazard Systems, Plumbing, Refrigeration, and Industrial Piping Services across virtually every market. We are a single-source contractor working seamlessly to consolidate resources and deliver outstanding construction and service solutions, regardless of size, scope, complexity, or location…We save lives, protect property, and create healthy environments.
Interested? Apply Now!
At F.E. Moran Group of Companies, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a specific need that requires accommodation, please advise a member of the Talent Acquisition team by contacting us at careers@femoran.com.
