IT System Administrator/Support Specialist

We need an IT System Administrator/Support Specialist to join our team. 

We are looking for a motivated, creative, highly technically skilled individual with excellent time-management skills. The successful candidate will be responsible for providing a wide range of IT services, ensuring the efficient operation and maintenance of our IT systems, and supporting end-users in a timely and professional manner. The successful candidate will be capable of working with minimal supervision and must be excited about a challenge and working remotely.

About Us: 

For over 25 years, our firm has implemented, integrated, and optimized industry-leading tools and best practices to improve our clients' finance function. Our mission is to enable finance to do more with less, do it better than it was done before, and do it faster. Our clients are governments, universities, corporations, and public practice accounting firms across Canada and the United States. F.H. Black is proud to be an Equal Opportunity Employer. 

About You: 

Do you:

• Thrive on challenges? 
• Like to work outside your comfort zone, doing interesting and difficult things? 
• Often find yourself saying "There has to be a better way of doing this"? 
• Need to be learning new things and working with new people all the time?
• Achieve great satisfaction in helping others and providing creative solutions to challenging problems?
• Want to be lead, not micro-managed? 
• Hate commuting and being stuck in traffic, wasting your time? 

Job Duties: 

• Hardware and Software Support: Provide support to employees for their hardware and software needs, including laptops and related peripherals. This includes troubleshooting, maintenance, and assistance.
• Onboarding and Offboarding: Manage the onboarding and offboarding processes for employees, ensuring a smooth transition and adherence to IT security protocols. Create and maintain user guides, FAQs, and other documentation to support end-users. Stay up-to-date with the latest IT trends, tools, and best practices to provide innovative solutions.
• Server and Network Infrastructure Maintenance: Perform patching, maintenance, backups, and monitoring for various Linux and Windows servers and other network infrastructure components. This is essential to maintain the stability and security of the organization's IT infrastructure.
• Security Management: Implement and manage security protocols aimed at safeguarding IT systems and data from cyber threats. This includes conducting regular security audits and vulnerability assessments to identify potential risks and vulnerabilities within the network. In the event of security incidents or breaches, the professional will respond promptly, conducting thorough root cause analyses and implementing corrective actions to mitigate future risks and enhance the overall security posture of the organization.
• IT Asset Management: Responsible for managing both hardware and software assets, keeping track of inventory, licenses, and usage to ensure efficient resource allocation and compliance with licensing agreements. 

Remote Requirements: 

• Private home office to ensure confidentiality.
• High speed internet
• Good time zone overlaps with core business hours based off EST.  

You possess: 

• 5 years' experience working in an IT system administration role supporting both Windows and Linux based operating systems including common networking technologies
• 2 years' experience in an IT support role supporting end users with computer and networking issues
• Solid understanding of Firewall, DNS, DHCP, VOIP, SMTP, HTTPS, TCP/IP protocols and technologies
• 2 years' experience in network security, general cybersecurity and countermeasures
• A proven ability to learn and master technology
• The capacity to solve complex challenges, within a defined framework and timeline
•  Outstanding verbal, written and presentation skills. You are a regular, clear, concise and professional communicator
• The ability to effectively use the entire MS Office Suite including Outlook, Excel, Word, PowerPoint, Teams 
• A knack for building solid relationships; people want to work with you
• Impeccable attention to detail and high standards for quality and creativity
• Solid time management skills: we don’t believe in micro-managing our people
• Sensitivity to confidential matters. 

Benefits: 

• Competitive salary  
• Work remotely - from a secure home office or with a laptop & WiFi from a location where you can ensure privacy and maintain confidentiality.
• Comprehensive benefits package including medical, dental, vision care coverage, RSP/401K plan 
• Generous vacation policy 
• Compressed work week 
• Fitness and professional development reimbursement  

F.H Black is dedicated to fostering a diverse and inclusive workforce. We encourage applications from candidates of all backgrounds, and we are committed to accommodating the needs of all candidates during our selection process.