What are the responsibilities and job description for the Dispatch position at F.H. Furr?

Overview

About Us:

F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
A proud major player in the residential home services business for over 45 years
The Company has over 750 employees across Virginia, Maryland, DC and Delaware with regional headquarters in Manassas, VA - our Georgetown, DE branch services southern Delaware

Why Choose Us:

Competitive compensation and benefits package
Join a dedicated support team committed to your success
Thrive in a dynamic and fast-paced work environment
Be part of a reputable company with a legacy of excellence
Opportunities for growth and advancement

What We Need:

F.H. Furr is seeking a skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you will be responsible for coordinating schedules, prioritizing calls, and providing exceptional customer service

Responsibilities:

Efficiently schedule and dispatch field technicians for service calls and projects
Prioritize service requests based on urgency and location
Communicate effectively with customers to confirm appointments and provide updates
Coordinate with the team to allocate resources for emergency calls
Monitor field technicians' progress and adjust schedules as needed
Maintain accurate records of service calls and technician activities

Qualifications:

Proven experience in a dispatching or scheduling role
Strong organizational and multitasking skills
Excellent communication and customer service abilities
Familiarity with scheduling software or dispatching systems (experience with ServiceTitan is a plus)
Ability to work in a fast-paced, deadline-driven environment
Detail-oriented and able to accurately record and relay information

Benefits: