What are the responsibilities and job description for the Customer Service Rep position at F & M Bank?
Job Description
Job Description
Description : Role Description :
This position will provide excellent customer service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to the appropriate departments within the bank.
Primary Accountabilities :
The essential functions include, but are not limited to the following :
- Conduct checking and savings deposits and withdrawals : verify cash and endorsements and receive proper identification for cash back
- Examine checks deposited and determine funds availability based on regulation requirements and complete Hold Notices.
- Opening new consumer and business deposit account
- Opening Certificates of Deposit
- Accepting Loan and Insurance Payments
- Issue Money Orders and Cashier’s Checks
- Redeem U.S. Savings Bonds
- Perform Cash Advances
- Identify Counterfeit Currency
- Understanding and identifying customers’ needs
- Answer basic customer inquiries regarding deposit rates, service charges, account history while complying with disclosure requirements, regulations and consumer privacy laws
- Cross-sell bank products and services and referring to proper department
- Complete daily tasks in a timely manner : balance drawer, Follow all F&M Bank policies and procedures
- Perform other duties as assigned
Other Accountabilities :
Requirements :
Qualifications, Skills, and Abilities
