Quality Assurance Manager

POSITION SUMMARY

Develop and maintain an effective quality system to achieve optimal levels of safety, quality, productivity and delivery to assure internal and external customer satisfaction.

PRIMARY RESPONSIBILITIES

• Support the Company’s mission, vision, values and goals in the performance of daily activities.

• Provide key input into the development of the department’s strategic business plan along with identifying and tracking key measurable to support the business plan goals.

• Responsible for performance feedback and leadership of all direct reports including mentoring, coaching, counseling and corrective action when situations dictate.

• Ensure product and process compliance to customer and IATF 16949 requirements.

• Develop standardization for the Company and plant policies and procedures.

• Provide direction and leadership to department colleagues consistent with plant business plan goals.

• Develop and drive implementation of a progressive quality system to prevent defects and exceed customer expectations and achieve customer/quality awards (ex. IATF 16949, Q1, etc.).

• Develop and drive implementation of all quality policies and required operating procedures and work instructions.

• Oversee the activities of required customer actions to assure timely and proper responses.

• Develop and maintain Level II (operating procedures) and Level III (work instructions) documentation as required with appropriate input.

• Oversee proper and timely quality related participation in advanced product and process planning activities (ex. planning, control plans, capability studies, PPAP, etc.)

• Assure the correct use of inspection equipment and data gathering / analysis, and whenever possible utilize latest technology applications.

• Maintain a current knowledge of quality assurance and control techniques.

• Serve as driver and coordinator for internal quality systems audits and corresponding corrective action and improvement activities.

• Create an environment conducive to the maintenance of high quality standards.

• Provide active leadership role in meeting / exceeding customer expectations in all related areas.

• Utilize teamwork to develop synergy.

• Direct the utilization of and participate in problem solving methods for related plant, corporate and customer problems / issues.

• Use company metric format to effectively track monitor and implement required corrective/improvement activities related to business plan, goals, issues, etc

• Represent the company during customer/supplier visits and surveys, and during meetings and presentations at the customer/supplier locations.

• Receive and disseminate information from the customer requirements.

• Ensure accountability and discipline within the department.

• Oversee department manning levels and assure compliance and improvements to the budget.

• Comply with all internal and OSHA required safety procedures in the performance of daily activities and hold all direct reports accountable for enforcement.

• Responsible for ensuring the entire team has the necessary tools and materials to properly perform their roles safely and efficiently.

• Maintain a positive working relationship with all levels of the organization.

• Maintain high standards of housekeeping in work area.

• • Adherence to all company policies and procedures (ex. Quality Policy Manual, Colleague Handbook, Level II Procedures, etc.)