Senior IT Support Specialist

About Schumacher

Schumacher & Co. is an innovative interior design company disrupting the $150 billion-dollar global interior design industry. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. With over 500 employees and growing, we are driven by a shared belief that design transforms life. We are dedicated to the mission of helping our customers “celebrate the feeling of home.” Schumacher designs and produces some of the world's most beautiful fabrics, wallcoverings, trims, furniture, and accessories. Our portfolio of products is broad, but they are united by a passion for design, a thirst for what is next an appreciation for what’s come before, and a drive to make our products with enormous care and attention to detail. Schumacher is a globally recognized company with many showrooms both domestically and internationally.

Our competitive advantage in the industry is people. Our employees are our most valuable asset. F. Schumacher & Co is deeply anchored in our company core values, which are as follows:

• Preserve The Entrepreneurial Spirit
• Take Ownership & Accountability
• Be Solutions-Oriented
• Demonstrate Courage
• Practice Adaptability
• Embrace Collaboration

We empower our employees to live these values daily because we understand how it will positively impact the customer journey. F. Schumacher & Co., also known as FSCO, is the parent company to many brands within our portfolio. This role is part of Schumacher North America, which is the largest division of the company.

About The Role

We are seeking a resourceful and driven Senior IT Support Specialist to join our team. This role is ideal for a technically skilled professional with a proactive mindset, strong problem-solving abilities, and a track record of delivering end-to-end IT projects. You will work autonomously to manage and improve helpdesk operations, create robust documentation, and implement process improvements. You’ll be part of a team that values autonomy, continuous learning, and innovation. This is an opportunity to grow as a professional while making a meaningful impact on our IT operations and overall organizational efficiency.

Job Responsibilities

• Technical Support: Act as a senior helpdesk technician, addressing complex issues and serving as an escalation point for technical problems.
• System Administration: Maintain and manage IT systems, including O365, Slack, Kandji, ticketing systems, and automation tools.
• Documentation: Develop and standardize IT processes, creating clear, actionable documentation to streamline team workflows.
• Project Execution: Lead IT projects from inception to completion, ensuring all goals are met on time and within scope.
• Process Improvement: Identify areas for efficiency and automation in IT operations, implementing solutions to enhance service delivery.
• Collaboration: Work cross-functionally, asking thoughtful clarifying questions to ensure a clear understanding of objectives and deliverables.

Job Requirements

• Proven experience as a Senior Helpdesk Technician or similar role.
• Strong background in system administration and IT infrastructure management.
• Demonstrated ability to work autonomously and deliver projects from start to finish.
• Experience in creating and maintaining technical documentation.
• Excellent problem-solving skills and the ability to ask thoughtful, clarifying questions to ensure thorough understanding.

Certifications

• CompTIA A
• ITIL Foundation

Technical Proficiencies

• Ticketing Systems: Jira Service Management, Freshdesk, ServiceNow.
• Project Management Tools: Monday, Asana.
• Security and Compliance Tools: Vanta.
• Office Productivity Tools: O365, Slack.
• Operating Systems: MacOS, Windows 11, Windows servers.

Preferred Attributes

• Familiarity with project management methodologies (e.g., Agile, Scrum, or Waterfall).
• A proactive mindset, constantly looking for ways to improve processes and enhance efficiency.

Benefits Package

Your well-being is our top priority. Our benefits and total compensation are designed for the whole person, caring for both you and your family.

Wealth Benefits

• Competitive Salary
• Corporate Annual Profit Sharing
• 401K Plan

Health Benefits

• Dental Coverage
• Medical Coverage
• Prescription Drug Plan
• Vision Coverage
• Health Savings Account (HSA)
• TELADOC

Other Benefits

• Paid Time Off (PTO)
• 10 Company Holidays
• Bereavement Leave
• Life Insurance
• Flexible Spending Accounts (FSA)
• AFLAC Plans (Accident and Critical Illness Plans)
• Pet Insurance
• Short-Term Disability (STD)
• Long Term Disability (LTD)
• Parental Medical Leave
• Child Bonding Leave
• Employee Discount

We are an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.