Demo

IT Support Specialist

F. Schumacher
New York, NY Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/22/2025

About Schumacher

Schumacher & Co. is an innovative interior design company disrupting the $150 billion-dollar global interior design industry. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. With over 500 employees and growing, we are driven by a shared belief that design transforms life. We are dedicated to the mission of helping our customers "celebrate the feeling of home." Schumacher designs and produces some of the world's most beautiful fabrics, wallcoverings, trims, furniture, and accessories. Our portfolio of products is broad, but they are united by a passion for design, a thirst for what is next an appreciation for what's come before, and a drive to make our products with enormous care and attention to detail. Schumacher is a globally recognized company with many showrooms both domestically and internationally.

Our competitive advantage in the industry is people. Our employees are our most valuable asset. F. Schumacher & Co is deeply anchored in our company core values ,which are as follows :

  • Preserve The Entrepreneurial Spirit
  • Take Ownership & Accountability
  • Be Solutions-Oriented
  • Demonstrate Courage
  • Practice Adaptability
  • Embrace Collaboration

We empower our employees to live these values daily because we understand how it will positively impact the customer journey. F. Schumacher & Co., also known as FSCO, is the parent company to many brands within our portfolio. This role is part of Schumacher North America, which is the largest division of the company.

About The Role

We are seeking a resourceful and driven IT Support Specialist to join our team. This role is ideal for a technically skilled professional with a proactive mindset, strong problem-solving abilities, and a customer-first attitude.

Job Responsibilities

  • Technical Support : Provide first-level support for hardware, software, and system issues across the organization.
  • Asset Management : Maintain up to date asset information
  • Employee onboarding / offboarding : Manage and maintain employee onboardings and offboarding
  • Documentation : Create and maintain knowledgebase articles
  • User Training : Provide basic training and guidance to end-users on using IT resources effectively and securely.
  • Process Improvement : Identify areas for efficiency and automation in IT operations, implementing solutions to enhance service delivery.
  • Job Requirements

  • Proven experience as a Helpdesk Technician.
  • Demonstrated ability to work autonomously
  • Experience in creating and maintaining technical documentation.
  • Excellent problem-solving skills and the ability to ask thoughtful clarifying questions to ensure thorough understanding.
  • Certifications

  • CompTIA A
  • Technical Proficiencies

  • Ticketing Systems : Jira Service Management, Freshdesk, ServiceNow.
  • Office Productivity Tools : O365, Slack, Monday
  • Operating Systems : MacOS, Windows 11
  • Why Join Us?

    You'll be part of a team that values autonomy, continuous learning, and innovation. This is an opportunity to grow as a professional while making a meaningful impact on our IT operations and overall organizational efficiency.

    Benefits Package

    Your well-being is our top priority. Our benefits and total compensation are designed for the whole person, caring for both you and your family.

    Wealth Benefits

  • Competitive Salary
  • Corporate Annual Profit Sharing
  • 401K Plan
  • Health Benefits

  • Dental Coverage
  • Medical Coverage
  • Prescription Drug Plan
  • Vision Coverage
  • Health Savings Account (HSA)
  • TELADOC
  • Other Benefits

  • Paid Time Off (PTO)
  • 10 Company Holidays
  • Bereavement Leave
  • Life Insurance
  • Flexible Spending Accounts (FSA)
  • Short-Term Disability (STD)
  • Long Term Disability (LTD)
  • Parental Medical Leave
  • Child Bonding Leave
  • Employee Discount
  • We are an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity / assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

    Salary Range

    50,000-$60,000 USD

    Salary : $50,000 - $60,000

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