Reception Manager - Philadelphia

Job Description

Job Title: Reception Manager

Location: Philadelphia, PA

Reporting to: Guest Experience Manager 'GEM'

Position Overview

Setting the Standard for Exceptional Guest Experiences

As the Reception Manager, you will be the first point of contact for our guests, setting the tone for their entire experience. You will oversee the reception team, manage reservations and walk-ins efficiently, and uphold the highest standards of hospitality. Your leadership will be key in driving exceptional service and maintaining a smooth operational flow at our front desk.

Creating Memorable Moments

The Reception Manager will play a vital role in creating unforgettable first impressions, ensuring every guest feels valued the moment they step through our doors. From the warm welcome at check-in to the seamless coordination of their experience, you will set the tone for an exciting and immersive visit. Your ability to engage with guests, anticipate their needs, and create a buzz of excitement will be instrumental in delivering a world-class experience. By leading with energy and enthusiasm, you will inspire your team to go above and beyond, making every arrival a memorable moment that sets the stage for an exceptional visit to F1 Arcade.

Key Areas of Responsibility

Inspire and Lead the Reception Team:

Mentor and support your team to create a welcoming and engaging atmosphere for every guest.

Efficiently Manage Reservations and Walk-ins:

Oversee booking processes to ensure smooth guest flow and a seamless check-in experience.

Uphold Exceptional Service Standards:

Represent the F1 Arcade brand with professionalism and ensure every guest interaction meets our high standards.

Collaborate Across Departments:

Work closely with other teams to enhance the overall guest experience and ensure seamless operations.

Resolve Guest Inquiries with Excellence:

Address questions and concerns promptly, ensuring every guest feels heard and valued.

Optimize Front-of-House Operations:

Monitor workflows, implement improvements, and maintain efficiency at the reception area

Skills Required

Experienced Leadership

2 years of leadership experience in a fast-paced hospitality or entertainment environment.

Strong Communication & Problem-Solving

Exceptional communication and problem-solving skills.

Organizational Excellence

Strong organizational abilities with a proactive, hands-on approach.

Team Leadership & Motivation

Proven ability to lead a team with enthusiasm and professionalism.

Flexible Schedule Availability

Availability to work various shifts, including evenings, weekends, and holidays.

Ability to consistently demonstrate F1 Arcade Core Values:

Pursuit of Excellence

Positive Energy

Integrity

Team Spirit

Basic Physical Requirements

When working at an F1 Arcade venue, Team Members must be able to perform the duties of that venue. The team member will frequently sit for short periods of time, talk via Cloud Based video conferencing and the phone often, and hear and manipulate objects constantly.

Additional requirements will include lifting up to 10 (ten) pounds constantly and up to 50 (fifty) pounds as required. Lifting from floor to shoulder constantly and overhead infrequently. Twisting and reaching frequently. Grasping objects to move or manipulate constantly. Working in hot then cold environments for extended periods of time. May inadvertently bump into team members in a relatively small work area. Will stand and walk for extended periods of time. FREQUENT hand washing and sanitation is required. Ability to use knives, slicing equipment, and other food preparation equipment. Team Member must be able to communicate with Guests and other Team Members and manipulate handheld and desktop devices.

F1 Arcade is an equal opportunity employer. All applicants will be considered for employment without attention to race color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status