What are the responsibilities and job description for the Onsite Desktop/End User Support position at F2OnSite?
Onsite-Desktop / End User Support Tech
Job Description
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Qualifications
Responsibilities
- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
- Provide support to client identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
- Perform Install / Move / Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational / customer service metrics as outlined in established guidelines
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
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